Beth Dickerman

Manager

SSP America

Winter Springs, FL

Mulit-Unit Manager at SSP America

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SSP America

Multi-Unit Manager

April 2011 — Present

Oversee daily operations of our 8 locations in the airport
Conduct quality assurance audits of units
Coach new managers
Implement and assure adherence to all merchandising and marketing policies including proper planograms and current promotions
Place ads, interview and hire our hourly team members
Write the schedules for all locations to be cost effective and ensure optimum guest service
Conduct meetings, trainings, and continually coach team
P&L accountability
Handle guest complaints- face to face, on the phone or via email
Conduct price comparisons of outside businesses and within the airport
Participate in theoreticals for our menus
Proficient in Micros POS, MyMicros, HotSchedules, Windows Office programs, all social media outlets

Career

TooJay's Gourmet Deli

Assistant Manager

July 2009 — July 2010

Supervise 40 employees
Schedule and maintain labor, control food costs and inventory
Ensure food safety
Educate employees on proper food handling and preparation
Oversee food preparation with specified menu and forecasted sales
Accurately process and maintain all financials
Train, evaluate and recommend employees for promotions, raises or termination
Step into any position in restaurant as needed, (cook, dishwasher, cashier, etc.)
Interview and hire employees for my area
Work with our marketing representative to develop business and gain clients for our catering department

Career

Seminole County Public Schools

Food Service Manager

October 2004 — July 2009

Received EEOC training for a diverse workplace
ServSafe certified manager valid through 2011
Successfully completed HACCP training and trained staff
Opened new kitchen in Oviedo High School
Ran off site kitchen for school during build
Managed staff of 27 employees
Ordered and inventory all foods
Maintained food cost
Consistently maintained objectives and vision of the organization
USDA, FDA and DOE policies and guidelines implemented and followed

Career