SSP America
Multi-Unit Manager
April 2011 — Present
Oversee daily operations of our 8 locations in the airport
Conduct quality assurance audits of units
Coach new managers
Implement and assure adherence to all merchandising and marketing policies including proper planograms and current promotions
Place ads, interview and hire our hourly team members
Write the schedules for all locations to be cost effective and ensure optimum guest service
Conduct meetings, trainings, and continually coach team
P&L accountability
Handle guest complaints- face to face, on the phone or via email
Conduct price comparisons of outside businesses and within the airport
Participate in theoreticals for our menus
Proficient in Micros POS, MyMicros, HotSchedules, Windows Office programs, all social media outlets