November 2008 — Present
Achieve store and other financial goals. Analyze and understand store and individual financial goals/reports and track them for success.
Interview, hire and train teammates to policy and procedure.
Act as a liaison for specialty gifts; including taking phone orders and custom engraving.
Visually prepare store for events and to increase sales.
Supervise teammates to ensure sales goals are attained and engraving is efficient with 100% quality customer service.
Resolves all customer complaints.