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Bernadette Jefferson

Bernadette Jefferson

Store Manager

Things Remembered

Richmond, VA



Things Remembered

Store Manager

Achieve store and other financial goals. Analyze and understand store and individual financial goals/reports and track them for success.
Interview, hire and train teammates to policy and procedure.
Act as a liaison for specialty gifts; including taking phone orders and custom engraving.
Visually prepare store for events and to increase sales.
Supervise teammates to ensure sales goals are attained and engraving is efficient with 100% quality customer service.
Resolves all customer complaints.

Career medium 04
Career medium 04

Beach, Mold and Tool, VA

Administrative Assistant

Answered multiple-line phone system and routed calls.
Greet customers who visited work site; distributed incoming mail.
Assist customer service department when needed.
Support HR department with hiring of temporary and permanent employees for production.
Prepared and maintained Word and Excel reports for management; prepared conference room for meetings
Prepared work instructions for employees production
Responsible for managing and maintaining office supplies and daily operations


Policy-Studies, Inc.

Alpha-Numeric Data Entry Operator

Responsible for alpha-Numeric data entry for VA, DC, MD, and LA state new hires
Maintained quality assurance, accuracy, and speed of 15,000 key posh strokes with 99% accuracy
Assist other departments with clerical duties when needed

Career medium 04