Customer Account Executive, Technical Support
August 2008 — May 2013
Facilitated interactions with customers regarding billing cycles, process and prorates effectively to ensure customer understanding and resolve technical, operational and billing issues related to Comcast's products.
Expanded role through self-education and job performance to include coaching role for new hires and ongoing collaborative support for co-workers and supervisors.
Earned inclusion on pilot project teams, aimed at streamlining troubleshooting process and improving the customer experience.