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Benjamin Allen

Benjamin Allen

Minneapolis, Other

Benjamin Allen is a software and web developer from Minneapolis, MN

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Comcast

Customer Account Executive, Technical Support

Facilitated interactions with customers regarding billing cycles, process and prorates effectively to ensure customer understanding and resolve technical, operational and billing issues related to Comcast's products.

Expanded role through self-education and job performance to include coaching role for new hires and ongoing collaborative support for co-workers and supervisors.

Earned inclusion on pilot project teams, aimed at streamlining troubleshooting process and improving the customer experience.

Career medium 06
Career
Career medium 01

Diamond Lake Rental, Inc

Assistant Manager

Assisted customers over the phone and in person in finding the right equipment required for their small- and large-scale projects and events.

Trained customers and fellow staff in the proper and safe operation of all equipment.

Actively maintained stock of various sales inventory, built a process to anticipate demand fluctuations due to seasonal changes, historical reports and media trends.

Career

Sound Gallery

Intern

Assisted in day-to-day studio procedures, including set-up, recording and client accommodations.

Shadowed, set-up and eventually ran live sound at various shows and venues including Rossi’s Steakhouse, the Hexagon Bar and the Turf Club.

Cleaned and organized 2000 sq ft studio space and lounge areas.

Career medium 02
Career

Minneapolis Community and Technical College

Software Development, Computers, Software, Information Technology

Minneapolis Community and Technical College

AAS, Sound Arts