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Ben Glendon

Ben Glendon

Credit Fraud


Credit Fraud at AIB



Credit Fraud

• Investigated suspicious activity and behaviour on customer accounts.
• Analysed management information to identify new fraud patterns and trends.
• Escalated and introduced appropriate actions to minimise risk posed by such trends
• Achieved quality & metric driven targets set out for me and my team
• Pro-active in resolving issues for customers on a daily basis, before they escalated to complaints.
• Worked closely with and established relationships with all stakeholders, both internally and externally to ensure excellent customer service and service delivery
• Was flexible in my work practices and could be relied upon to complete any task assigned
• Provided training to new members of staff on the systems used by my department

Career medium 04
Career medium 02

The XL Group

Independent Contractor

• Was successful in acquiring prospect customers through face to face selling
• Achieved and exceeded sales targets
• Was a strong contributor to the development of best practices in leading successful sales campaigns
• Contributed to the development of a repeatable sales model that ensured consistent success and revenue growth
• Took responsibility and was accountable for meeting all deadlines set out
• Was recognised for good communication skills when training new staff members


St. Vincents Hospital

Laboratory Assistant

• Accountable for the traceability of all blood products throughout the hospital
• Assisted and supported medical scientists with their requirements on a daily basis
• Responsible for the smooth running of laboratory machinery, ensuring downtime was kept to a minimum
• Ensured all lab equipment was sterilised to the high operating standards
• Responsible for preparation and presentation of specimen samples for the medical scientists

Career medium 04

Heriot-Watt University

H.Dip, Estate Management

Ballsbridge College

FETAC (NCVA) Level 5, Auctioneering Estate Agency and Valuations

Blackrock College