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Barbara Munger

Barbara Munger

Senior Service Delivery Manager

Conduent

Rochester, New York Area, us

As an analytical and driven senior IT leader, I oversee development and delivery of technical solutions and excel in the areas of service delivery and project management. Blending advanced technical acumen with managerial expertise, I drive a range of information technology projects as well as steer daily operations, ensuring...

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Conduent

Senior Service Delivery Manager

In this role, I demonstrated flexibility and adaptability to quickly master new tools and technology. I was hand selected to lead the migration of the company from its parent company, Xerox Corporation, and to establish and steer an enterprise-wide conferencing service. I oversaw a $4.5M budget as part of the company’s separation and ensured appropriately allocated funds.

My key contributions included:
♦ Directing daily operations of conferencing services for clients and employees, quickly resolving issues as they arise to achieve timely and top-quality results.
♦ Managing vendors/service providers, communicating effectively to ensure delivery of conferencing services.
♦ Optimizing IT spend and attained cost savings by driving process improvements and continually meeting business needs.