Managing the daily running of the call center, monitoring random calls to improve quality and minimize errors, reviewing the performance of staff identifying training needs and planning training sessions, recording statistics user rates and the performance levels of the center and preparing reports, coaching motivating and retaining staff and coordinating bonus and reward, developing implementing and reviewing core responsibilities and tasks.
Over Two years experience in all facets of customer service. Strong management skills with a broad background in various industries. Expertise in developing and establishing high quality service standards. Knowledgeable in computerized billing, and various other PC based applications. Possess strong attention to detail, interpersonal communication skills and problem solving ability. Results oriented team player with ability to work under constant pressure.
Currently seeking to enroll in the university to continue undergraduate studies with a concentration in business administration.
Studied business administration at one of New Zealand’s premier institutions of higher learning which was originally founded as Auckland Technical School,in 1895. Preliminary coursework included Economics, Accounting, and General Science. Medical leave due to adverse weather conditions prevented continuation in the program.
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