Close Close Preview

Your amazing online presence is right this way.

Create your profile
Capture who you are, what you do, and where you're going. All in one place.

Bader Alhousainy

Bader Alhousainy

Head Of Learning & Development

DuExcel

Head Of Learning & Development at DuExcel

Message
MENU ☰

DuExcel

Head Of Learning & Development

• Responsible for organizing several training courses, seminars and conferences.
• Developing, implementing and managing a strategic competency based training needs analysis framework including training needs analysis tools and methodologies.
• Contributing to the planning and delivery of the Training & Development Section objectives.
• Hire, train and supervise support staff required for events.
• Co-ordinate services for events, such as accommodation and transportation for participants, conference and other facilities, catering, signage, displays, translation, special needs requirements, audio-visual equipment, printing and security.
• Organize registration of participants, prepare programs and promotional materials, and publicize events.
• Meet with sponsors and organizing committees to plan scope and format of events, to establish and monitor budgets and to review administrative procedures and progress of events.
• Researched and hired top expert speakers for events.
• Dealing with various Governmental institutions in the U.A.E & acting as project manager for private conferences.
• Preparing budgets & negotiating on contract renewals.
• Co-ordinate services for events, such as accommodation and transportation for participants, conference and other facilities, catering, signage, displays, translation, special needs requirements and audio-visual equipment.
• Organize registration of participants, prepare programs and promotional materials, and publicize events.
• Implement the social media strategy of DuExcel main accounts, coordinating with clients accounts to ensure its effectiveness and encouraging adoption of relevant social media techniques into the corporate culture and into all of the company’s products and services.

Career medium 05
Career
Career medium 05

Orient TV

News Anchor

This long training was organized by Focus Academy, and covered the following topics;
• Writing, Editing, Announcing News scripts.
• Interviewing guests in the studio, by telephone or on location.
• Providing links between programmes.
• Compile data from various sources, investigate, analyze and write news stories across the websites.

Career

HEIMC

Training Coordinter

• Organise all the files and data for the courses and training.
• Provide the department with all the data needed
• Maintain and build contacts with the media.
• Maintain and update the mailing databases.
• Contribute to the long-term marketing plans and strategies.
• Support the General Manager and other colleagues.

Career medium 04
Career
Career medium 03

Semiramis Group

Customer Service Representative

• Being the first point of contact for customers contacting the website, ensuring all communication is answered within 2-3 hours where possible.
• Logging of relevant customer data ensuring any reports or logs are updated regularly and accurately as required.
• Identifying high spending or priority level customers
• Managing the faulty returns process, ensuring customers are notified of issues and discounts negotiated as needed. Logging this data as required and working with the Customer Services Manager to resolve issues.
• Dealing with all customer enquiries; chasing deliveries, resolving simple technical issues and forwarding client queries to relevant teams where necessary.
• Respond to any customer complaints and ensuring the highest levels of service are given every time and liaising with the Customer Care Supervisor and ecommerce Manager to ensure a suitable resolution.
• Ensuring customers updated regularly regarding any ongoing queries.
• Managing the returns process; ensuring returns are processed within 24 hours of arrival.
• Any other duties as deemed reasonable to the role.

Career

Canadian University Of Dubai

Bachelor of art in communication, Public Relations, Advertising, and Applied Communication

Focus Academy

(Professional News presenting & Editing Course), Arts, Entertainment, and Media Management

Cambridg university international examination

Training Course, Business and Human Resources

Commercial Institute

Diploma, Commercial Diploma

Al Andaloos

High School, general