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Ayaan Osman

Ayaan Osman

Software Asset Manager Consultant



Software Asset Management Consultant in London



Software Asset Manager Consultant

Manage and direct the work of the Software and Configuration Specialists for the Internal Service and customer accounts:

Logging of software purchases in the Definitive Software Library (DSL).

Manage the maintenance of the Definitive Media Library (DML) for physical copies of software media and licenses in a secure and controlled way in keeping with accepted industry standards.

Proactively manage the Identification of ‘unknown’ software in the Enterprise Management Tool (EMT) and maintain to a high standard, Organisations software signature files, both in the EMT and the DSL.

Act as the holder of the master Software Application List and managing the input of new data from all areas/accounts

Career medium 06
Career medium 05

Jaguar Land Rover

Software Asset Manager Specialist

Assist with data gathering to contribute towards matters such as Enterprise agreements, arranging and evaluating options on quotes and pricing and general License compliance

The ability work with large data sets – understand, create, analyse and provide reports

Required to work closely with colleagues in Group Purchasing and Contract Management

Provide input and assistance regarding migration activities

Monitor adhererence to the IT software policy ( and supported areas ) including the request process, compliance

Assist with Purchase Order reconciliation exercises and ensure that accurate software entitlement records are maintained

Assist with project team with SAM Licenses request



Configuration Management Analyst

Updating and maintaining the Configuration Management Data Base (CMDB), ensuring that data quality and accuracy is of the highest standard.

Providing support and justification of Configuration Management principles, processes and procedures.

Production and delivery of reports – Customer, Status accounting, Trend analysis, ad-hoc.

Progressing requests via the central service management tool, ensuring that SLAs and OLAs are met at all times.

Update and maintenance of the CM toolsets, storage locations and the Definitive Software Library (DSL)

Creation and maintenance of documentation related to the Configuration Management process.

Career medium 02
Career medium 05

NHS North Central London

Transfer of Asset Lead

Managing the identification, collation and delivery of corporate asset information in line to national standards

Coordinating the above for all of the organization’s assets (physical and property, but not workforce)

Working across multiple sites and supporting senior staff in the delivery of transfer of assets

Collating evidence and project management

Working to tight deadlines during a period of on-going transition


Fujitsu Technology Solutions

Configuration and Software Licence Consultant

Assigned to a project for Fujitsu client, The Office of Harmonization in the Internal Market (OHIM), the European Union’s trademark and designs registry, based in Alicante.

Working alongside the Asset & Configuration Manager, responsible for proposing and agreeing configuration items (CIs) to be uniquely identified with naming conventions inside the configuration management system (CMS).

Ensure compliance by developers and configuration system users with identification standards.

Develop and update asset management system (AMS) and CMS, including central libraries, to maintain accuracy and completeness of information on CIs.

Implement and deliver training to AM and CM specialists, and associated staff, in AM/CM principles, processes and procedures.

Work with inventory teams to manage and control receipt, identification, storage and withdrawal of all supported CIs.

Accept and record receipt of new/revised configurations into the appropriate library.

Perform configuration audits to check physical IT inventory is consistent with AMS and CMS, and advise on any anomalies.

Career medium 05
Career medium 06


Software Asset Managemer Consultant

Responsible for delivery of high quality compliance support adhering to strict service level agreements (SLAs) for the BBC account, comprising of over 40,000 devices across their estate. Working to ITIL best practice and aiming to deliver continual service improvement, ensuring that the management of the SAM service is conducted using ITIL compliant methodology.

Managed customer liaison to respond to queries and update on progress.

Managed and performed the software rationalisation process as needed, including required communication and technical/administration tasks.

Extracted and analysed software licencing information to comprehend the overall licencing position of the account, and maintain central licence information database.

Used FNMS tools to monitor and manage software installation and usage. Also assisted with general housekeeping duties, such as software migration, process review, DSL maintenance, etc.

Conducted regular policy and process reviews to account for changes in legislation, licence models or other factors.



Asset Management Specialist (Global Networks)

Worked as part of the Data Network Provisioning Team, responsible for the ordering, installation, testing and acceptance of equipment needed to run the BlackBerry and corporate data networks.

Worked closely with the engineering and project teams to ensure bill of materials (BOM) are completed according to the order requirements. Managed the intake of finalised BOM, sourcing of formal quotes, quote validation and input into the storage resource management (SRM) system, creating the SC.

Managed orders through the SC lifecycle (approvals) to release of PO to VAR. Managed VARs and OEMs for delivery of the order to the specific sites according to project schedules.

Ensured that appropriate maintenance programs were implemented on all new hardware, and managed the RMA process with the support areas for and Day 2 operational needs.

Worked with VAR/OEM to assess pre-sourcing equipment based on project requirements in order to improve timelines.

Worked with taxation and logistics teams for all import and export items to eliminate risk of exposure, and worked with licencing departments to ensure that national laws weren’t breached by importing or purchasing prohibited equipment (especially relevant to countries such as India and China).

Managed all administration and documentation, and negotiated contracts to close.

Liaised closely with project managers to report on project progress.

Worked closely with vendors to effectively manage relationships.

Developed, implemented and maintained a redundant array of independent disks (RAID) management, migration and escalation framework among the project team at project, programme and inter-programme level.

Managed the global inventory, asset tag, location, financial track and upkeep of the configuration management database (CMDB).

Ensured proper maintenance coverage for related equipment.

Monitored and produced reports for project capital expenditures.

Ensured adherence to compliance regulations.

Career medium 04
Career medium 03

Capita IT Services

Software Licencing Analyst / Configuration Analyst

Worked within the Configuration Management team with SC level security clearance to provide configuration management and software licencing services to a government law enforcement agency.

Managed and maintained the software inventory with the software licencing details for all major software vendors using licencing portals, including Microsoft, Symantec and Adobe.

Managed the DSL, electronic media and physical media, and maintained list of all support maintenance contracts for hardware and software.

Collated data for all installed software across the network, using Centennial Discovery and compared licences to actual installed software to identify and correct inconsistencies in the licencing process. Use this data to produce reports on licencing compliance.

Provided expertise to other departments to resolve all software licencing queries.

Maintained CMDB for all known approved changes to hardware or software assets using the Assyst logging tool.

Applied ITIL SAM and CM best practice to all processes, standard and policies.

Due to the nature of the project, it was imperative that all security procedures were strictly adhered to at all times.



Software Compliance Analyst

Worked on behalf of the Ministry of Justice to support the SAM team, in order to deliver compliance support for the client’s software and estate, comprising over 50,000 devices. Also acted as SAM Representative on the Change Advisory Board for the installation and licence management requirements.

Managed all issues and helpdesk queries, ensuring all processes were compliant with ITIL best practice.

Monitored and authorised all software related installation and movement across the estate.

Worked closely with a range of departments and the Procurement team to resolve compliance related queries and help deliver an effective software service.

Responsible for establishing and maintaining procedures around software compliance and maintaining master list of purchased licenses and relevant software contracts.

Maintained the DSL to ensure effective disaster recovery systems were effectively managed.

Managed the asset database and generated monthly conciliation reports to identify and correct inconsistencies in the licencing process.

Managed the reconcile licences purchased v actual instances deployed and in use.

Managed all licencing issues, including user queries and requests, licence supplier liaison, removal of excess licences, obtaining temporary licences for development purposes, etc.

Developed and maintained an audit management system for procurement, installation and disposal of media and licences.

Career medium 02
Career medium 03


Group Risk Administrator / Office Manager

Provided a range of administrative support functions to the group risk team, company directors and group management team.

Analysed data to provide statistical information to operational directors and managers, to enable them to evaluate their loss prevention procedures and implement alternative proactive policies.

Generated monthly reports for the board of directors and group management team.



Software Asset Administrator

Responsible for data entry into the software organiser software database and the library for licence and media control.

Managed work requests for purchasing software and maintenance renewals.

Managed the definitive software library, allocated new software and checked existing licences, and administered software disposal.

Responsible for processing all queries and service requests escalated from the helpdesk team, following clearly defined processes according to ITIL best practice. Ensured all queries were effectively managed, and passed on to the relevant department for further assistance where appropriate.

Effectively managed customers to ensure a high level of satisfaction, and that SLAs were adhered to.

Adhered to IT hardware asset management processes, suggesting updates where appropriate to ensure that they were fit for purpose.

Managed the IT hardware assets through regular audits and assessments to ensure a high standard of maintenance and availability, including supervision of the collection and retrieval process.

Maintained the hardware and software asset database and the DSL, including tracking of media distribution.

Administered the licence logging and audit tool (Software Organiser), the discovery inventory management technology (Centennial), the maintenance and support of software, and the renewal of licences.

Maintained and update knowledge of software licencing and usage legislation, and respond to software licencing and usage enquiries.

Career medium 04
Career medium 05

Yell Group PLC

Customer Executive Administrator

Responsible for daily processing of Yellow Pages products on clients’ accounts. This included processing Yellow Pages and Business Pages adverts that were displayed in each directory. Also processed New Media products which appeared on the company’s website, 118 247, domain name, and site builder,

Responsible for all data handling, data management, queries and all communication on client accounts, using SAP database.

Managed all administration tasks to ensure accurate and up-to-date records were maintained.

Worked closely with internal colleagues to ensure that all client requirements were delivered on schedule, to the highest quality.

Checked quality and accuracy of advertising material produced by colleagues, and verified it according to client requirements.

Collated, analysed and interpreted data in order to produce, distribute and reconcile management reports to enable the monitoring of customer needs and business objectives.

Assessed quality and customer care standards, making recommendations for improvement where appropriate.

Assisted with team supervisions and supporting colleagues in order to develop a positive work atmosphere.


West Thames College

GNVQ Level 3, Information Technology

Bentley Wood High School