Concordia University Irvine
Graduate & Adult Admissions Counselor
June 2014 — Present
This was a brand new position. In this position my main goal is to assist students in getting into their graduate program. I work with all graduate and adult programs, but I am mainly responsible for the admissions process for 4 specific programs. On the graduate side, I work closely with the MBA program. For the online adult bachelors programs I work with General Education/AA, Healthcare Management, and Organizational Psychology. I have done a little recruiting, but most of my time is spent helping students turn in all required documents, reviewing files, doing transcript evaluations and conducting interviews. This position has given me a great amount of experience working with international students.
I run a student call center for the Graduate and Adult Admissions Office. I interviewed and hired 3 student tele-counselors who report to me. Lucky for me, they are great students and employees! In my position with them I am responsible for providing call lists and scripts, daily tasks, time sheet approvals, and making the call center fun! I try my best to make even this position an opportunity for my student employees to experience personal and professional development.
This position has also allowed me to gain experience as a Social Media Manager for my programs. I currently manage social media outlets such as Hootsuite, Facebook, Twitter, and Linkedin. Each of these social media outlets has drastically increased in followers and participants.