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Attie van der Linde

Attie van der Linde

Business Development Manager: Integrated Transaction Services

Altech Card Solutions

Johannesburg & Pretoria, South Africa

Business Development Manager at Altech Card Solutions

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Altech Card Solutions

Business Development Manager: Integrated Transaction Services

At Altech Card Solutions the Integrated Transaction Solutions division operates an industry-secured, certified and high availability transaction processing environment.

This environment is made available to our customers as either as:
• a transactional service offering;
• Or alternatively as an outsourced hosted and managed payment service.
The solution is based on the ACI Worldwide (Postilion) solution and product range and can be customized and adapted to conform to a customer’s specific needs or requirements.

The service offering covers the following main functional requirements:
• Financial Transaction Processing and Advanced Switching solutions;
• Advanced validation and fraud management services;
• Flexible integration options;
• Full end-to-end Card Lifecycle Management and related services;
• Value-add Services
• Critical 24x7x365 system availability;
• Help desk and service support capabilities

The service runs on two active hosts with each host having the capacity to take on the full processing load without degrading of the service levels should it ever be required.

The two hosts are geographically removed from each other to avoid the risks of being exposed to a single communications hub or exchange or to a single power supply grid in an area.

The service to customers is managed through agreed service level agreements which are managed and amended, if required, as business- or technical requirements change over time.

Career medium 01
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Red Squirrel Networks

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Regional Sales Manager

We inspire bankers and revolutionize the way banks interact with their retail & corporate customers at their electronic banking channels
Retail Banks aspire to strengthen their customer relationship and increase their customer base while keeping operation costs to a minimum. CR2 believe that a focused multichannel approach is the way forward and is revolutionizing the way banks interact with their customers.

CR2's BankWorld is an innovative suite of retail banking solutions which provides banks with a complete view of each customer's entire relationship, allowing greater segmentation of their customer base, new products and services design and deliver targeted offerings across multiple channels or the channel of their choice.

Career medium 05
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Career medium 06

S1 Corporation

Account Manager

As Account Manager I provided leadership in the management and profitable growth of nominated S1 accounts. I have overall accountability for running all aspects of the client account ensuring that all internal parties are engaged in the delivery of the required services achieving superior levels of customer satisfaction, profitability and revenue growth for the accounts.

Drive profitability of contracts/accounts
• Ensure timely invoicing and accurate/full recoveries
• Work with delivery management for demand planning in the event of significant changes to contract

Manage commercial and finance risk
• Develop cost and pricing models for new contracts with commercial, legal, and delivery teams.
• Participate in compliance and quarterly audits
• Oversee rigorous governance and SOX compliance where appropriate
• Implement any corporate (financial, accounting) pricing policy

Monitor and grow customer satisfaction
• Management and representation of customer interests internally
• Assist in managing contract scope and any variations
• Take accountability for all customer issues to satisfactory resolution
• Act as 1st point of contact for client and follow up on any client issues

Continuous Improvement
• Develop and implement continuous improvement program to enhance service delivery to accounts
• Drive profitable growth within customer portfolio
• Generate pipeline of new opportunities
• Continually review and identify cross-selling opportunities
• Research industry and technology trends and promote alternatives to customers
• Coordinate all sales activity with the nominated S1 accounts
• Maintain corporate repositories of all account decisions, actions and communications

In 2009 achieved 145% of sales target
In 2010 achieved 118% of sales target
In 2011 achieved 157% of sales target

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University of South Africa, Centre for Business Management

Programme in Business Communication

University of Pretoria/Universiteit van Pretoria

Programme in IT Project Management

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S1 Certified Software Engineer

Intec College

E-Commerce Certificate

IT-IQ (Division of the Datatec Group)

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National Senior Certificate