Navarino Telecom SA
Technical Support Manager
January 2013 — Present
• Supervising the team on a regular basis ensuring that they are performing the best of their abilities.
• Improving productivity by highlighting deficiencies and proposing to operations director:
a. Changes in the procedures
b. Training courses
c. Hardware and equipment updates
• Resolving escalated issues due to special circumstances (especially on key customers).
• Running projects, product/services evaluation.
• Participating on meetings and conferences, in order to keep the department up to date with the latest news of Inmarsat/Infinity etc.