Coordinator, Customer and Merchant Support
• Proficiently manage accounts, and oversee all aspects of the customer and merchant support process.
• Listen attentively to caller needs, initiate solutions that provide value, to ensure a positive patron
experience, and generate repeat business.
• Collaborate closely with internal account teams to mitigate technical, tactical, and financial issues.
• Assess and prioritize support needs, and classify the needs in order of importance.