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Ashley Sprague

Ashley Sprague

Coordinator, Customer and Merchant Support

SweetJack

Coordinator, Customer and Merchant Support at SweetJack/ Cumulus Media

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SweetJack

Coordinator, Customer and Merchant Support

• Proficiently manage accounts, and oversee all aspects of the customer and merchant support process.
• Listen attentively to caller needs, initiate solutions that provide value, to ensure a positive patron
experience, and generate repeat business.
• Collaborate closely with internal account teams to mitigate technical, tactical, and financial issues.
• Assess and prioritize support needs, and classify the needs in order of importance.

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Career
Career medium 01

IceMilk Aprons

Assistant Marketing Specialist

• Produced strategic online content which achieved a 26% increase in audience.
• Conducted research to build and strengthen the company brand.
• Assisted in managing social media channels to successfully increase interaction and brand loyalty with the fan base.

Career

Columbia County Library

Media Client Services

• Strong eye for detail; met and exceeded expectations to shelve books with precision and return all library holdings to their proper location.
• Recognized as a driven and accomplished individual performer, yet continually committed to engage with and support colleagues in a team environment.

Career medium 01
Career

Augusta State University - College of Business Administration

Marketing and Minor in Art