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Ashley Rohweder

Ashley Rohweder

Customer Success Manager

SendGrid

Passionate about customers. New to the Bay Area and interested in all things tech, networking events, and putting customer faces to names.

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SendGrid

Customer Success Manager

Promoted to Manager position within team to work primarily on customer adoption, product expansion and upsell opportunities with existing customers. Also still supporting projects based on customer retention, product knowledge, and being the product and knowledge expert for my growing team.

- Held and exceeded goals for upselling and expanding existing customer accounts, specifically for new products lines
- Department representative for launching two new products- Professional Services consulting and Customer NPS
- Product expert for team- creating and holding regular trainings for team members, as well as giving feedback to upper management on behalf of team
- Bay Area customer advocate, representing SendGrid at local events and networking opportunities

Proud to be part of the SendGrid team! Today we announce Marketing Campaigns, our affordable, full-featured, flexible, and powerful marketing email tool. Check it out: http://bit.ly/1ODmDmr

We are excited to announce the public launch of SendGrid Marketing Campaigns—an entirely new marketing email feature set from SendGrid. Email Marketing Evolution We launched our first marketing email service two years ago. At the time, we built it to

1odmdmr

SendGrid

Customer Success Associate

Work directly with all existing low volume customers for non-technical Support requests. Liason on behalf of customers to all other departments within SendGrid. Supporting various projects focusing on customer churn, retention, and implementing changes to better the overall customer experience.

-Resonded to all existing customer contact requests on behalf of the company
-Took over an existing getting started webinar and launched a new delivery-focused webinar series
-Sat on multiple committees/tasks forces on behalf of Customer Success team to better customer experience