Customer Success Manager
January 2016 — Present
Promoted to Manager position within team to work primarily on customer adoption, product expansion and upsell opportunities with existing customers. Also still supporting projects based on customer retention, product knowledge, and being the product and knowledge expert for my growing team.
- Held and exceeded goals for upselling and expanding existing customer accounts, specifically for new products lines
- Department representative for launching two new products- Professional Services consulting and Customer NPS
- Product expert for team- creating and holding regular trainings for team members, as well as giving feedback to upper management on behalf of team
- Bay Area customer advocate, representing SendGrid at local events and networking opportunities