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Ashley Mayes

Ashley Mayes

TSR Team Leader

teleNetwork

TSR Team Leader at teleNetwork

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teleNetwork

TSR Team Leader

Summary: Manage 30+ technical support agents while ensuring signature lease agreements with various vendors.

Responsibilities:
Coach, Observe, and Mentor agents.
Manage employee status, performance reviews, scheduling and various needs.
Trend possible outages nationwide and communicate with vendors daily.
Follow up with CEO Escalations, Allocations and contributions effecting SLA
Maintain and Coach agents on NPS, AHT and FCR
Track, Report and Administer training materials/documents

Career medium 05
Career
Career medium 03

teleNetwork

Level 2 Technical Support Representative

Summary: Answer, track, screen and route incoming phone calls from various ISP while assisting other agents with support, approval and/or coaching.

Responsibilities:
Type, proofread and submit escalation forms.
Provide customer service and technical assistance to clients and their customers over the phone.
Maintain sales quota for additional products
Provide support for dial-up and DSL connections on PC and Macintosh for 12 different ISPs.
Maintain customer files and review for completeness.
Perform customer callbacks and perform supervisor calls.

Career

CoWorx Staffing

Administrative Assistant

Responsible for 12-line phone system. Responsible for applicant background checks, drug screens, interviewing and employment verification. In charge of report writing and delivery (EEOC, quality control, I9, W4, etc.) . Lead training classes of up to 15 employees for various different hardware/software. Coordinated conference calls, along with daily office tasks.

Career medium 02
Career

Darren Hawkes

Manuscript Typist

San Antonio College

Associate's degree

Ashford University

Social Science

Fossil Ridge High School

High School Diploma