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Ashley Langford

Ashley Langford

Board Member

Young Nonprofit Professionals Network of Atlanta (YNPN Atlanta)

I am a performance driven professional with 8 successful years facilitating support services and managing fast-paced office environments. I have advanced understanding of customer needs with diligent attention to detail resulting in superior customer service and high levels of customer satisfaction.

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Young Nonprofit Professionals Network of Atlanta (YNPN Atlanta)

Board Member

YNPN (Young Nonprofit Professionals Network) Atlanta sees an effective, viable, and inclusive nonprofit sector in Metro Atlanta that engages young professionals as an integral part of the nonprofit community, supporting those individuals in their growth and future leadership. http://www.ynpnatlanta.org/

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Career

Georgia Center for Nonprofits

Technology & Data Manager

• Implementated Salesforce, Membersuite & Marketo.
• Facilitated training to all staff of the new programs with proper processes.
• Created training manuals on the new systems that we put in place
• Created a knowledgebase where users can retrieve help articles.

Data
• Manage the administration of the center’s four databases.
• Created systems for continuous data management and updating to insure an engaged audience.
• Examine operational workflow and identify and create automation opportunities where possible.
• Established policies and procedures related to data security and integrity and monitors and limits database access as needed.
• Oversee the design, maintenance and implementation of the systems that manage an internal database.
• Audit data to uncover data integrity issues and/or opportunities for process improvement

Salesforce
• Develop testing, implementation, documentation and updating as it relates to the SalesForce.com software and system administration.
• Maintain API scripts to support custom development as needed.
• Develop and maintain naming conventions of pick lists, report folders, dashboards, etc. to improve system usability
• Produce and improve overall documentation related to Salesforce.com

Technology
• Implement and maintain policies and goals that support the GCN’s IT needs.
• Ensure computer equipment, hardware, and software are updated to meet GCN’s needs.
• Ensures proper functioning of all technology systems and oversees necessary upgrades.
• Manage all technology vendor relationships to drive cost savings, and opportunities for improvement.
• Determine new technology solutions based on needs of the center and manage selection and execution.
• Help departments utilize technology systems to improve their efficiency.
• Serve as sounding board for any in-house technology enhancements such as server upgrades, software updates and hardware investments.
• Manage URL renewals and security certificates.

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Career