Customer Service Associate
March 2010 — April 2012
Confer with customers by telephone or in person to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Trained and held responsible for processing government forms and anti-money laundering/anti-fraud documentation. Used POS computer terminals to enter, access or retrieve data, as well as process returns and money services.