JPMorgan Chase & Co
Lead Teller Operations Specialist
September 2014 — February 2016
•Maintains high standards for security and account opening procedures as branch security coordinator.
•Assists with the interviewing and hiring process of staff.
•Helps to ensure the branch is trained, appropriately staffed and follows policies and procedures that conforms with Chase's Code of Conduct
•Coaches tellers to accurately handle customer transactions and meet referral goals while maintaining excellent customer service.
•Ensures that the branch complies with Chase’s regulatory guidelines.
•Manages critical operational metrics to minimize risks and losses.