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Ashley Fried

Ashley Fried

Team Leader

The Hartford

Lake Mary, FL





JPMorgan Chase & Co

Lead Teller Operations Specialist

•Maintains high standards for security and account opening procedures as branch security coordinator.
•Assists with the interviewing and hiring process of staff.
•Helps to ensure the branch is trained, appropriately staffed and follows policies and procedures that conforms with Chase's Code of Conduct
•Coaches tellers to accurately handle customer transactions and meet referral goals while maintaining excellent customer service.
•Ensures that the branch complies with Chase’s regulatory guidelines.
•Manages critical operational metrics to minimize risks and losses.

Career medium 05

JPMorgan Chase & Co


•Provided excellent customer service while building relationships with customers.
•Exceeded referral goals set by supervisor.
•Processed customer transactions such as deposits, withdrawals, and loan payments accurately and efficiently.
•Worked closely with branch team members to continuously provide an outstanding banking experience for customers and help identify their banking needs
•Performed ATM custodial duties such as replenishing currency, processing ATM deposits and maintains cash vault security.

Career medium 04

The Hartford Insurance

Customer Care Analyst

Sterling Savings Bank

Customer Service Representative

•Opened new personal accounts and brought in 1 million in new money on deposit.
•Accurately and efficiently processed customer transactions such as deposits, withdrawals, and loan payments.
•Performed account maintenance and research for personal accounts.
•Balanced safe deposit box and traveler’s cheque ledgers.
•Exceeded sales goals that were set by supervisor.