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Ashley Engstrom

Ashley Engstrom

Quality and Process Analyst: Facilities Management

University of California San Diego

Quality & Data Process Analyst / Customer Service Project Manager at University of California, San Diego

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University of California San Diego

Quality and Process Analyst: Facilities Management

Job Duties:
Provide analysis of quality control data such as metrics/benchmark results, Quick-Look Surveys, FM Annual Client Satisfaction Survey, MAXIMO data, customer complaints, and budgetary concerns.

Compile, review and analyze statistical data to detect data trends.

Coordinate development, implementation, training and tracking of Standard Operating Procedures (SOPs) relating to department workflow for each functional area of UCSD's Facilities Management.

Lead cross-functional teams responsible for defining and developing new ideas to improve overall productivity/quality.

Provide technical support for Facilities Management's MAXIMO database, including user setup and maintenance, password resetting, setup and configuration of Start Center portlets, and screen modifications.

Troubleshoot and resolve standard technical and functional issues.