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Ashley DeMonte

Ashley DeMonte

Product Manager

Broadridge Financial Solutions

Berlin, NJ

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KForce Consultant at Broadridge Financial Solutions

Product Manager

Support client on-boarding: conversion to go-live
- Create and update functional specifications through project life cycle including enhancements and change requests
- Lead client and internal status calls through phone, WebEx functionality, and on-site meetings
- Manage defect tracking and research
- Perform defect and new functionality testing through User Interface and Internal Database using SQL
- Guide defect resolution through internal groups such as Development, Operations, and QA until resolution is achieved and approved by client and has been deployed
- Participate in code installs working together with Project and Release Management teams to derive SOEs and meet management and client expectations
- Maintain

Provide client education and training material
- Keep training materials up-to-date
- Provide training and on-going education programs internally and at the client level via WebEx presentations and on-site visits

Aid daily client activity and business post go-live
- Interact daily with multiple clients holding over 14 million accounts
- Facilitate Quarter End and Year End statement extract internal processes between the client and internal Operations

KForce Consultant at Broadridge Financial Solutions

Business Analyst

Provided daily support to the Product team
- Worked directly with clients to achieve reconciliation in client facing environments
- Coordinated work between internal groups to achieve data correction
- Participated in internal QA testing of release content

Career medium 05
Career

American University

Bachelor of Arts, Communications

Education medium 05
Education