June 2013 — October 2013
Being the face behind the technical work such as database/server migration/upgrades, I strive daily to provide the best client care possible, following up on any open tasks, scheduling projects, maintaining regular contact with my clients. Without our service being up and running, our clients could face drastic instances where they are unable to operate, therefore I ensure to provide 24x7 service to my clients.
Serve as the primary liason between Core's clients, and the tech team working on our client's projects.
Weekly meetings are set up to discuss any current or previous issues and plans to upgrade, fix, or change services.
Project plans are created and scheduled for any major upgrades or migrations, or minor services like patches and clones.
Quarterly reports are created each quarter and discussed with clients to discuss existing services and potential upgrades.