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Arron Graham

Arron Graham

Order Entry Co-Ordinator

Essex Safety Glass

Colchester, Essex

Customer Service Administrator and Youth Football Coach

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Essex Safety Glass

Order Entry Co-Ordinator

Started as an Order Entry Administrator, entering orders with great attention to detail with KPI’s such as errors made. General office duties also undertaken such as filing.

Moved into the Customer Service side of the business, assisting our existing customer base with prices and lead times. Main duty dealing with remakes as well as dealing with customers chasing active orders, liaising with the operations side of the business. Vetting orders, working to achieve KPI’s.

Promoted to Order Entry Co-Ordinator, leading a team of two Order Processors. Main duties to check all orders before passing over to production. Logging KPIs for the Order Entry and Customer Service teams, assisting transport manager with routes and other office duties as and when required.

Career medium 03
Career
Career medium 06

Acoustica Manufacturing Ltd

Planner/Buyer

Duties included processing orders, assisting our existing customer base with prices and lead times whilst actively looking for new potential customers. Customer service duties undertaken, including dealing with customers chasing active orders, liaising with the operations side of the business.

Moved into the Operations side of the business, originally as a Planner/Buyer and then to Production Controller. Duties included scheduling the production of our products, sourcing raw materials, customer service as well as dealing with all departments within the company and the biggest customers.

Career

Clayton Horsnell Ltd

Sales & Customer Service Advisor

Permanent full-time sales and customer service advisor for Clayton Horsnell Ltd T/A Tradeplumbing. Involved in the taking and dispatching of orders, customer service and website maintenance. Sales on numerous websites and eBay.

Duties include processing orders online and face to face. Dispatching goods, customer service, pre-sales, technical information and after sales care, placing orders and general office duties. Dealing with incoming calls and emails to convert enquiries into sales.

Career medium 02
Career
Career medium 04

CUCST

Sessional Sports Coach

Joined Colchester United Community Sports Trust as a Sports Coach, working in Schools and Sports Centres. Duties included coaching a wide range of sports in Schools as well as commercial coaching, such as Soccer Camps and Weekly Sessions known as Soccer Kids.

Career

Plumbcity Ltd t/a Plumbclick

Internet Sales Consultant

Permanent full-time sales consultant for the online part of the business, known as Plumbclick. Involved in the taking and dispatching of orders, customer service and website maintenance. Sales on eBay, eBid and our own website.

Duties included taking orders by phone, online and face to face. Dispatching goods, warehouse work including forklift driving, customer service, pre-sales, technical information and after sales care, placing orders.

Other duties included marketing, designing images and leaflets for website and other parts of the business.

Career medium 04
Career
Career medium 03

The Co-operative Group

Key Holder

Permanent part-time till operator, eight hours a week. Serve customers and help with general duties around the shop, such as customer service, re-stocking shelves and fridges and stock taking.

Promoted to Full Time Key Holder, having responsibility to looking after shop with till staff, as acting manager when on my own. General Shop Floor and Office duties including cashing up days takings and ordering stock.

Career

Daniel Connal Partnership

Trainee Quantity Surveyor

Full time Work Based Training position with a Surveying company, Trainee Quantity Surveyor/Office Junior, tasks including data input, typing, filing and general office duties, as well as a once weekly college course, Construction and the Built Environment, at Colchester Institute.

Career medium 01
Career

Otley IT Learning Centre

Level 2 Diploma, IT Users

Myland Primary School

Education medium 02

The Gilberd School

GCSE

• Business Studies C
• English BB
• English Literature B
• Languages: French C
• Food Technology D

• History E
• IT C
• Mathematics D
• Science CC

Education