Chicago Transit Authority
Manager, Learning and Support
December 2014 — Present
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Achievement-oriented professional with nearly nine years of project management, learning management systems and administration background. Excellent multi-tasking and organizational aptitudes and proven ability to provide support to large departments within a professional environment.
Recruits, verifies, and provides individual advising to undergraduate and graduate students interested in an enrolled in the Internship/Cooperative Education Program. Performs responsible work in the coordination of employment positions for students desiring major related work experience. Coordinates the overall development, implementation, daily operation and evaluation of the Internship Program. Advise students, participates in employer and job development, provides resume referrals to employers, maintains employer relations, promotes the program, and develops and delivers training sessions and printed materials. Monitors performance evaluation based upon completion of assignments and results obtained.
Develops and executes quality control measures for training activities. Reviews internal and external training materials to ensure consistency of style, writing standards/language and reflection of CTA values. Uses statistical methods / analysis to evaluate the outcomes and effectiveness of training programs. Monitors participation and follows up on inquiries. Attends training sessions to make observation notes and reflect, coach and provide feedback to instructors and trainers, colleagues, superiors and subordinates for future program improvements. Identifies trainers and vendors for training programs.
Uses instructional techniques / formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures to prepare and deliver training presentations on a range of topics to diverse audiences. Coordinates logistics for training and instructional classes. Maintains CTA training calendar, schedules and secures training locations. Organizes, develops and / or obtains training procedure manuals, guides and course materials (such as handouts and visual materials) to protect copyrights. Verifies the most recent versions are used.
Ownership and full operation of a freelance design firm that provides an array of services, from amazing custom invitations for all events and creating business identity and marketing pieces for various clients. Some responsibilities include:
-Preparing preliminary concept designs/layouts/sketches for presentation to current and potential clients/customers. -Selecting color, typography, design selections, package design and creating artwork.
-Assembling files to meet pre-press and print production specifications and timelines.
-Working on a wide range of projects under strict deadlines and a heavy workload in a fast-paced environment.