West Monroe Partners
Experienced Consultant, Customer Experience
July 2013 — Present
As part of the Customer Strategy & Insights team in WMP's Seattle Customer Experience practice, I've been involved in documenting and analyzing customer operations, performing market research, and creating strategies to improve customer retention. My passion lies in examining customer touchpoints and determining strategies to optimize those interactions.
About Customer Experience - Strategy & Insights at WMP:
Today’s customer requires an updated business model. With entirely new channels and more self-service options, customers are faced with many additional touch points―giving you yet another chance to make a great impression. We know that only “customer first” organizations will survive and we arm you with the strategy and insights to make that happen. From assessing and improving marketing and sales touch points to make things effortless for your customer, to designing efficient cross-channel programs, identifying new digital strategies, to rolling up our sleeves to implement process and technology changes, we partner with you to deliver a meaningful end-to-end customer experience with measurable operational and financial results.
About West Monroe Partners:
West Monroe is a progressive business and technology consulting firm that partners with dynamic organizations to reimagine, build, and operate their businesses at peak performance. Our team of more than 600 professionals is comprised of an uncommon blend of business consultants and deep technologists. This unique combination of expertise enables us to design, develop, implement, and run strategic business and technology solutions that yield a dramatic commercial impact on our clients’ profitability and performance. To learn more, visit us at www.westmonroepartners.com.