West Monroe Partners
Consultant, Customer Experience
July 2013 — Present
As part of the Customer Experience team at WMP's Seattle office, to help our clients to build loyalty, promote advocacy, and increase cross-sell capabilities among their most valuable customers, I've been involved in creating high-level architecture diagrams, documenting process lifecycles, requirements gathering, vendor analysis, market research, and quality assurance for our clients.
About Customer Experience at WMP:
Savvy organizations know that success isn’t about getting the most customers, it’s about keeping the right ones. Companies poised for success are placing these customers at the center of their strategy – leveraging critical insights and developing targeted strategies that build, cultivate and sustain key relationships. By providing an effortless customer experience, they are able to not only grow their client base, but build loyalty in a new way. This shift in focus from incentive based customer reward programs to creating a collection of quality experiences and interactions that deliver on their brand promise allows organizations to build enduring loyalty among their most valuable customers. In today’s increasingly social, global and mobile world, how do you attract and retain your most valuable customers?
About West Monroe Partners:
West Monroe Partners is a North American, business and technology consulting firm focused on guiding organizations through projects that fundamentally transform their business. With the experience to create the most ambitious visions as well as the skills to implement the smallest details of our client’s most critical projects, West Monroe Partners is a proven provider of growth and efficiency to large enterprises, as well as more nimble middle-market organizations. Our more than 400 consulting professionals drive better business results by harnessing our collective experience across a range of industries, serving clients out of offices across the US and Canada.