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Arielle Newcomb

Arielle Newcomb

Consultant, Customer Experience

West Monroe Partners, LLC

Seattle, Other


West Monroe Partners

Consultant, Customer Experience

As part of the Customer Experience team at WMP's Seattle office, to help our clients to build loyalty, promote advocacy, and increase cross-sell capabilities among their most valuable customers, I've been involved in creating high-level architecture diagrams, documenting process lifecycles, requirements gathering, vendor analysis, market research, and quality assurance for our clients.

About Customer Experience at WMP:
Savvy organizations know that success isn’t about getting the most customers, it’s about keeping the right ones. Companies poised for success are placing these customers at the center of their strategy – leveraging critical insights and developing targeted strategies that build, cultivate and sustain key relationships. By providing an effortless customer experience, they are able to not only grow their client base, but build loyalty in a new way. This shift in focus from incentive based customer reward programs to creating a collection of quality experiences and interactions that deliver on their brand promise allows organizations to build enduring loyalty among their most valuable customers. In today’s increasingly social, global and mobile world, how do you attract and retain your most valuable customers?

About West Monroe Partners:
West Monroe Partners is a North American, business and technology consulting firm focused on guiding organizations through projects that fundamentally transform their business. With the experience to create the most ambitious visions as well as the skills to implement the smallest details of our client’s most critical projects, West Monroe Partners is a proven provider of growth and efficiency to large enterprises, as well as more nimble middle-market organizations. Our more than 400 consulting professionals drive better business results by harnessing our collective experience across a range of industries, serving clients out of offices across the US and Canada.

Career medium 01
Career medium 04

Bongarde Media

Sales Operations

- Worked with the Sales and Sales Operations teams to define and design a sales screening process to properly identify sales qualified leads to pass along to account managers and business development managers
- Assisted upper-level management to develop a sales operations internship program, involving recruitment, hiring and training of interns
- Researched, analyzed, and validated company account data to ensure data integrity within company's environment
- Developed object layouts and custom fields to customize end-user experience
- Defined Sales Operations policy and procedures, finding any bottlenecks in the process.


Alpha Kappa Psi

President of Gamma Omega Chapter

- Cultivated fraternity's brand and cultural values by leading by example, discussing AKPsi's values and objectives with brothers and other peers, and acting with integrity in all situations
- Acted as the face for the fraternity to the greater community and Seattle University
- Led general chapter meetings and executive board meetings
- Created leadership and teamwork-building exercises and other activities for use during chapter - meetings to promote professional development
- Supported all other brother members in their endeavors to promote the key fraternal values of unity and brotherhood
- Outlined goals and improvements for the chapter to ensure the professional development of all brother members
- Supported executive board members in the completion of various tasks, including sales operations strategy, banquet planning, fraternity rituals, fundraising, etc.
- Contributed to chapter's fundraising and service committees to help build community relationships, plan events, and strengthen overall image

Career medium 02
Career medium 02

Bongarde Media

Online Marketing Intern

I worked with the Online Marketing Team to...
- identify prospect segments who may respond to various online marketing campaigns and purchase the company's SaaS and/or subscriptions to various safety compliance newsletters and eLearning platforms
- track consumer interest and undergo segmentation techniques to generate sales leads using Pardot and Salesforce
- created new, engaging and informative marketing content for the SafetySmart product, including white papers, PDFs, and eLearning PPTs


Securitas Security Services USA, Inc.

Microsoft Global Security Technology Intern

I worked on the Global Security Technology Solutions Team, where I
- analyzed the Microsoft SharePoint 2010 environment used by all MGS employees in efforts of determining secure access levels for different pages.
- kept an updated map of the SharePoint site and its child sites, so that it is easier for the Tech team to navigate to specific sites to change permissions, content, etc.
- researched, analyzed, and compiled reports about various new technologies that the MGS team could implement to assist them in performing their work more efficiently
- aided in resetting passwords and troubleshooting other enterprise software issues that affected the entire MGS community
- utilized project management skills in facilitating meetings between different members of MGS to complete common goals in division-wide projects

Career medium 03
Career medium 03

Alpha Kappa Psi

Gamma Omega Director of Marketing & Public Relations

- Created a fall recruitment marketing plan to attract incoming freshman, transfer, and other university students to our organization, which resulted in over 100 prospects
- Planned, organized, and oversaw a promotional music video production (i.e., writing lyrics, recording, and filming) to creatively peak students' interest in organization
- Created an informational newsletter each quarter to highlight on the fraternity's accomplishments during that period
- Fulfilled two T-shirt orders for over 40 members, and fulfilled a waterbottle order, all of which were aimed at educating student body about organization
- Created informational flyers for various fraternity events, including a GMAT fundraiser, a networking event, pledging and recruitment, general information, etc.


The Software Revolution, Inc.

Communications Intern

- Organized company processes within the Marketing Department, continued from previous year
- Wrote press releases and case studies on TSRI's past, current and upcoming projects and other involvements, proofed TSRI print ads, and other admin duties to increase public awareness
- Updated TSRI's company website with newest content to keep TSRI's publications current
- Prepared conference materials to promote TSRI's capabilities
- Worked with TSRI's Sugar CRM (Customer Relationship Management system) to keep task and opportunities organized in one place, linked to customer profiles, etc.
- Researched and presented evidence to C-level management about the strategic opportunities present in utilizing social media to reach current and prospective clients

Career medium 03
Career medium 01

The Software Revolution, Inc. (TSRI)

Marketing Intern

- Created document templates for common project types to ensure future consistency in all company deliverables
- Organized files on company server in efforts to promote more intuitive and less redundant data management
- Assisted sales team members to evaluate company website and identify ways to increase the effectiveness of company's brand message delivery
- Redesigned company brochure to ensure consistent messaging across all platforms
- Evaluated company processes and developed procedural workflow for all dimensions of TSRI's business to increase efficiency and productivity of all employees


German Language School for Children in Seattle, WA

Teacher's Assistant

- Assessed student understanding to identify students who needed additional instruction
- Independently instructed students in teacher's absence to keep students on track with planned course curriculum
- Monitored classroom activity and acted as an instructional aid in lessons as needed
- Assisted in designing lesson plans to promote activity and discussion among students
- Facilitated German discussion and helped with marketing promotion for the school's summer programs

Career medium 01
Career medium 05

Anthony's Homeport


- Provided customer satisfaction by handling customer complaints and inquiries, in person and over the phone
- Developed the dining room floor plan each evening to ensure equal distribution of labor and clear front-of-the-house communication
- Handled restaurant paperwork, gift card inventory management, etc., to maintain overall restaurant management organization
- Delegated tasks and maintained a highly-organized workstation, so that activities were performed more efficiently
- Memorized restaurant specials and other key marketing messages to attract more visitors to the restaurant


German Language School for Children in Seattle, WA

Camp Counselor

- Supervised 12 children during camp activities to increase productivity among students
- Encouraged immersion and fluency by speaking German consistently with campers
- Recorded camp events with photographs to document activities for future camps
- Designed colorful backdrops for daily camp activities to increase camper enthusiasm

Career medium 02
Career medium 04

Starbucks Coffee Company


Customer satisfaction was of utmost importance in this role which involved:
- Quicky and accurately made hot and cold beverages to customers' preferences
- Developed new beverage varieties to expand beverage offerings
- Maintained organized work station to promote clean and healthy environment
- Performed cashier transactions quickly to increase efficiency and customer satisfaction
- Promoted company marketing campaigns to increase sales in particular products


Seattle University

Bachelors of Business & Administration, International Business, E-Commerce & Information Systems, German

Inglemoor Senior High School

High School Diploma, International Baccalaureate Diploma Program, German and French