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April Stevenson

April Stevenson

Help Line technician

Medtronic

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Medtronic

Help Line technician ( Temp Position)

As A help Line technician my main focus was assisting customer with empathy and patients. Many customers called up set or sick (extremely high or extremely low blood sugars)


Duties included but not limited to:

*Answering heavy inbound call volume
-Explaining warranty polices & guide lines
-Explaining how to use & the function of pump supplies/ consumables
-Helping customers trouble shoot insulin pumps
-Helping customers trouble shoot blood glucose meters
-Helping customers trouble shoot there pump supplies/consumables
-Assist customers with infusion set changes
-Taking customer complaints about insulin pumps
-Taking customer complaints about pump supplies / consumables

*Data entry
-Starting sales orders
-Documenting entire call as well as trouble shooting steps taken
-Submitting request for training on behalf of customer

Career medium 02
Career
Career medium 05

Motion Picture Hospital

Medical Scheduler /Eligibility Clerk (Full TIme Position)

Answering heavy volume of incoming calls via an ACD system
Managing physicians schedules
Managed resolution to inquiries and complaints regarding the Health System
Performed full registration, scheduling of appointments and message taking
Educated members of the Health System, including the benefits of utilizing the system
Educating co-working what question to ask patients in order to verify insurance
Verified eligibility with contracted and non-contracted insurances via telephone or online
Educated members on basic insurance guidelines
Educated members on referral process and basic referral guidelines

Career

Motion Picture Hospital

Medical scheduler (Temp position)

Duties include:
Answering heavy volume of incoming calls via an ACD system
Managing physicians schedules
Managed resolution to inquiries and complaints regarding the Health System
Performed full registration, scheduling of appointments and message taking
Educated members of the Health System, including the benefits of utilizing the system
Educated members on basic insurance guidelines
Educated members on referral process and basic referral guidelines

Career medium 06
Career

Birmingham High School

High School Diploma, General Education