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April Moore

April Moore

Jacksonville, Florida 32207

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Xerox, Inc.

Customer Service Representative

Assisted participants with their 401k enrollments, withdrawals, and loans. Also assisted with pension verifications.

Career medium 03

Pearson Education

Human Resources Receptionist

Worked and reported directly to the Employee Relations Department of Human Resources.
Track Referral Database in Access, Matching Gifts, Application Flow and Tuition Reimbursement processes and procedures for NCS Pearson and Pearson Education. Assist with the setup and breakdown of orientation for new hires and other tasks as needed. Assist with “Take our Sons and Daughters to Work Day” and “Read for the Record” programs. Monthly PowerPoint Presentation of company outlook and month activities and programs.

Career

ACS, Inc.

Customer Service Representative

Assisted participants with 401(k) enrollments, 401(k) withdrawals and loans, health & welfare enrollments and pension verifications.

Career medium 06

Aetna US Healthcare

Customer Service Representative

Answered a multi-line phone that included HMO & dental member and provider questions about medical and dental benefits, claims payments and denial. Resolved claim issues concerning ICD-9 and CPT codes that were billed incorrectly and provided support to supervisors and management in regards to claims issues.

Career

Bethune Cookman University

N/A, Business Administration