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April Generose

April Generose

Deal Desk Manager (Sales Operations)

Harte Hanks

Greater Los Angeles Area

April Generose is an experienced marketing professional whom has worked in the advertising and marketing vertical for over 17 years. She joined Harte Hanks in 2006 working on marketing and fulfillment programs for clients such as Verizon Wireless; and Hyundai Motors. In February of 2014, she assumed left her position in oper...

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Harte Hanks

Deal Desk Manager (Sales Operations)

•Work side-by-side with the Sales team to deliver solutions to clients
•Route contracts through appropriate internal approval processes, collaborating with Finance, Legal, and Management teams as needed
•Ensure on-going client success through regular campaign reporting and analysis
•Recommend optimizations and implement changes as needed
•Provide world-class client service, responding quickly and resourcefully to questions
•Maintain and update accurate records
•Collaborate on pricing with costing team
•Identify ways to continually improve, streamline, and grow business

Harte Hanks, Inc.

Project Manager, Sales Support

• Manage various marketing programs; most notably Hyundai Welcome Kit Program Fulfillment;
• Put together quotes; proposals, and mockups for new business opportunities
• Advise on the distribution of marketing materials for Verizon Wireless for West Coast Indirect Channel (Approximately 1500 store fronts)
• Maintain sales leads for client
• Strategic planning, and risk management with considerations for both the client and firms needs
• Manage progress of projects to meet time lines set by client needs
• Provide creative, and smart solutions when issues arise
• Work closely with higher level management with monitoring and accountability of costs; labor; profitability
• Maintain database for client, monitor/manage day to day activities relating to data entry
• Source outside vendors, materials and labor to increase productivity and reduce costs
• Create training materials in order to facilitate training for Customer Service representatives on varying business rules and guidelines for numerous clients
• Manage and train data entry team on a project based level
• In charge of monthly invoicing for clients
• Direct client contact on behalf of or in lieu of Account Managers
• Work closely with client’s advertising agency and creative teams to execute creative vision