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António Pedro Tavares

António Pedro Tavares

Mcare Project Manager

Vodafone

Porto Area, Portugal

Senior project manager of online and mobile projects with the main responsibilities of: business development. Very good understanding of most business process areas, including the follow: • Self-care an Customer satisfaction • Business information • Go to Market plan Recent projects • My Vodafone desktop and Mobile includi...

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Vodafone

Mcare Project Manager

Senior project manager in the digital self-care channels at business development team.

Main projects and responsibilities:

- Self-care channel that includes Mobile Web Portal, Android and IOS Apps.
- It was the first operator launching a functional self-care channel for mobile phones with higher conversion, satisfaction and NPS comparing with other channels
- Main responsibilities:
- Business requirement definition.
- Product design
- Engage several teams across organization collectint requirements.
- Solution design including functional, non functional topics

Challenging project in a big company that requires comprehensive understanding of all customers contact points and multiple products and services.

- Platform migration with all as-is business logic review and new features
- Portal redesign including mobile support (responsive)
- Main responsibilities:
- Requirement specification validation and review.
- Definition of new business requirements including:
- Business requirements for all business segments

- Mobile Content Management System
- Requirement Specification