VA Property Consultants
May 2012 — November 2013
In my time here I also trained and completed a Level 2 NVQ in Customer Service Relations. My main duties as Office Administrator where:
Opening and closing up office, given keys within first two weeks.
Access to secure safe with all management property keys and customer information.
Customer services relations eg, maintenance issues, contractors, tenants and landlord enquiries or requirements.
Arranging Gas Safety and EPC checks. Securing all deposits via the DPS. Full Photographic Inventories of the properties. Using a variety of software packages, such as Acquaint (Property Management Software) Microsoft Word, Outlook, Powerpoint, Excel, etc., to produce correspondence and documents and maintain records, spreadsheets and databases. Booking appointments, arranging access and maintaining the daily diary.
Attending meetings, taking minutes and keeping notes; Managing and maintaining quotes as well as invoicing; Ordering and maintaining stationery and equipment; Sorting and distributing incoming post and outgoing post; Organising and storing paperwork, documents and computer-based information; Training and supervising junior staff and delegating work as required.
I maintained the general day to day of running the office as well as managing all new tenancies applications and the referencing process. Also I was responsible for fully referencing all applicants, co-ordinating all current move ins and confirming the property readiness before all new tenancies.