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Antonella Schirinzi

Antonella Schirinzi


VA Property Consultants

Office Administrator

In my time here I also trained and completed a Level 2 NVQ in Customer Service Relations. My main duties as Office Administrator where:

Opening and closing up office, given keys within first two weeks.
Access to secure safe with all management property keys and customer information.
Customer services relations eg, maintenance issues, contractors, tenants and landlord enquiries or requirements.
Arranging Gas Safety and EPC checks. Securing all deposits via the DPS. Full Photographic Inventories of the properties. Using a variety of software packages, such as Acquaint (Property Management Software) Microsoft Word, Outlook, Powerpoint, Excel, etc., to produce correspondence and documents and maintain records, spreadsheets and databases. Booking appointments, arranging access and maintaining the daily diary.

Attending meetings, taking minutes and keeping notes; Managing and maintaining quotes as well as invoicing; Ordering and maintaining stationery and equipment; Sorting and distributing incoming post and outgoing post; Organising and storing paperwork, documents and computer-based information; Training and supervising junior staff and delegating work as required.
I maintained the general day to day of running the office as well as managing all new tenancies applications and the referencing process. Also I was responsible for fully referencing all applicants, co-ordinating all current move ins and confirming the property readiness before all new tenancies.

Career medium 03
Career medium 02


Fork Lift Driver / Picker

My job role developed from a full time picker using a LLOP to driving a Reach Forklift Truck.
I also worked as a housekeeper when the warehouse was low on incoming and outgoing shipments.
As picker I picked orders of up to 600 items per hour either walking or driving a LLOP. As a Forklift driver I was moving pallets from goods in an placing them into storage up to 40ft high, taking them from storage locations in the racking to refill ground floor picking locations.



Sales Negotiator

I transferred from the Bedford store to the Luton store as a position became available and I live in Luton, my duties were the same as the Bedford store but I was given more duties as I was trying to achieve the assistant manager position.
At this store I was also in charge of opening and closing the store, cashing up, POS merchandising changes, stock management, selling pay as you go and contract phones, along with other products such as broadband, accessories and insurance.

Career medium 03
Career medium 01


Sales Negotiator

In my role as a sales negotiator I worked with all consumer items in the mobile retail industry, selling in a fast paced busy shop floor trying to achieve targets by selling PAYG and PAYM handsets.
I was trusted with keys and responsible for opening and closing the store along with dealing with the daily cash taken, stock management, merchandising updates and attended sales training conferences to better my knowledge of the sector I worked for.

I also dealt with general day to day tasks such as:
Customer Relations and Complaints;
Assessing customers particular needs and providing the best tariff and handset to suit them;
Attending sales conferences and training courses in Manchester, Bristol and London;
Arranging the relevant checks for new credit applications for customers to sign into contracts;
Maintaining good relationships with clients following sales to ensure return business;
Reaching and trying to exceed sales targets set by the company;
Trying to build the client base by generating leads.


Tie-Rack ltd, Luton-London Airport.

Sales Assistant

I was in charge of opening the shop on my own at 4am, and closing. I was given this responsibility a week after starting.
I usually worked around 35 hours even though only contracted for 16. Some of my general duties included:

Greeting customers who enter the shop; Involved in stock control and management.
Being responsible for processing cash and card payments; Stocking shelves with merchandise.
Giving advice and guidance on product selection to customers; Balancing cash registers with receipts.
Dealing with customer refunds; Keeping the store tidy and clean. Receiving and storing the delivery of large amounts of stock Keeping up to date with special promotions and putting up displays.

Career medium 01
Career medium 04

Topshop/Topman ltd, Arndale centre.

Shop Floor Assistant

I worked here for 2 weeks as part of work experience arranged through my school as a Shop floor assistant. During my short time in the placement I got to experience several areas of the retail high street store:

Assisting shoppers to find the item they are looking for; Stocking shelves with merchandise;
Greeting customers who enter the shop; Inventory Stock take; Responsible for security radio in turns with other colleagues; Receiving and storing the delivery of large amounts of stock, also security tagging clothing ready for shop floor; Answering queries from customers; Pricing and reducing tags to merchandise in the shop; Helping with special promotions and arranging display mannequins.


The Chip-Inn Edinburgh


This was a summer job where i worked part time in a family restaurant and I was a Waitress.

General tasks included taking food orders, Designed menus and introduced special offers, Prepared food at times when the kitchen was short staffed.

Career medium 06

MAPS Training

NVQ Level 2, Customer Service Relations

Customer Service Relations NVQ Level 2 degree

Luton Sixth Form College

AS/A Level, Art

Art, ICT, Photography, Philosophy and Psychology.

Cardinal Newman Highschool


Maths, English, Science, Religion, Business Studies, Art, Textiles and Media Studies - 8 GCSE's Passed