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Antoinette Francis

Antoinette Francis

Department Manager

H&M

Experienced manager with a demonstrated history of working in the retail industry. Skilled in Time Management, Retail Sales and Data Analysis, Allocations, Merchandising, and Management. Strong business professional with a Bachelor of Fine Arts (B.F.A.) focused in Fashion Merchandising from Academy of Art University.

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H&M

Department Manager

Analyzes data daily and weekly to create sales focus and implement changes to positively affect business.
Keeps an eye on expenses and plans accordingly to maximize profit.
Manages a staff size of 20+ associates and managers.
Responsible for sales maximization in the Ladies' and Divided Departments (Ladies being H&M's largest share of sales), customer services and department profitability and allocations.
Coach and develop individuals within the Ladies' and Divided Departments as well as assist in coaching the Men's and Kids Departments.
Helped to open the first college store at Penn State University and assisted in making this store 100% in store operations procedures and a store operations training store for the company.
Creates business strategies as they pertain to the market, i.e. retention in a college town, increase selling during non-peak times (summer and holidays)
Tracks top products' performances within store in comparison to market data and creates plans to maximize sales to ensure large returns on profit
Protects brand and products through adherence to safety and loss prevention procedures.

7 Cups

Intern

Brings my life experience, academic skills, genuine passion for helping others in need to listen and offer advise to emotionally unstable individuals.