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Annie Ngu

Annie Ngu

Sales Associate/Lab Technician

Black's Photography

Toronto

Student | Freelancer | Sales Associate

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Black's Photography

Sales Associate/Lab Technician

Career medium 04

Glentel

Sales Associate

- Educated customers with advanced knowledge of all product lines and services available (i.e.
Rogers, Fido, Bell, Virgin Mobile and Chat-r)
- Provided the full solution to better suit consumer and/or business necessities
- Easily built rapport with clients by following up with service and guidance
- Diagnosed and systematically repaired Smartphones of all Operating Systems (i.e.
BlackBerry, iOS and Android)
- Received shipment from transfers or orders; transferred stock to other stores Continued to
operate all credit, debit and cash transactions with agility and precision; balance and close till on RQ4 (POS)

Career

ECCO Sko A/S

Sales Associate

- Manage the sales floor independently; driving a high standard of customer experience, while
maintaining merchandise flow and product presentation
- Operates all credit, debit and cash transactions with simplicity and accuracy; able to balance
and close till
- Organize store merchandise; controls incoming and outgoing shipments and numerically
classifies stock creating efficiencies in
- Drives loyalty in clients by engaging them as a Brand Ambassador

Career medium 01
Career
Career medium 06

J.Crew

Sales Associate

- Specialized in customer-oriented fashion retail environment; extending gratitude of intensive 2-weeks training program to perfect interaction and knowledge of and within the company
- Created a friendly atmosphere for co-workers, employer and consumers by directing needs and addressing wants

Career

Future Shop

Product Expert

- Worked as a part of a commissioned sales force as a Product Expert in one of the busiest
locations in the brand
- Driving customer loyalty through repeat business, referrals and a world class in-store
experience
- Completed Apple Sales Training Online (ASTO) and obtained Apple Product Professional
(APP) certificate
- Professionally trained in industry leading sales techniques
- One of the top seasonal Product Experts in Ontario; Ambassador for the “Customer for Life”
model
- Listened attentively to contend with customers’ questions, concerns and complaints to
provide the complete solution every time
- In-depth knowledge of products and services within the company; competitions’ flyers and
promotions
- Easily built rapports with new and returning customers; understood and satisfied consumer
wants and needs
- Managed and handled debit and credit transactions with speed and accuracy

Career medium 02
Career
Career medium 02

Extreme Fitness

Receptionist & Key-Holder

- Managed and supervised front-desk independently; able to multitask and provide excellence
and attentive service to members and non-members
- Very punctual and excellent attendance; arrives early to open the gym promptly
- Greets clients with respect; assists them to the best of ability by evaluating the situation and
accurately finding a solution
- Actively and precisely handle cash, debit and credit transactions
- Receives, directs and distributes phone calls to appropriate centres (health and sales);
addressing client concerns / complaints through out of the box thinking

Career

Ontario College of Art and Design

Bachelor of Fine Arts (BFA), Photography

Wilfrid Laurier University

Bachelor of Arts (BA), Honours English