Federal Republic of Germany
February 2017 — Present
• Oversaw inbound calls and emails. Provided critical instruction to clients and arranged appointments. Classified and prioritized a variety of complex inquiries to ensure timely reply.
• Built a live catalogue of client information – including message content and notification-ready
appointment schedule – through implementation of Google Drive applications (Sheets, Docs,
• Overhauled appearance of office communications materials to improve visual brand cohesion: customized stationary and redesigned webpage.