Capalbo's Gift Baskets
Customer Success - Corporate Accounts
October 2015 — Present
Worked closely with the Customer Success Team to provide exceptional service to a wide range of customers. Responsible for order processing, quality control, website troubleshooting, problem-solving, and product education for VIP corporate clients.
• Revamped corporate order form to include more robust formulas, which reduced data errors and improved productivity.
• Delivered exceptional accuracy and quality on all orders taken; delighted customers with exceptional attention to need and tailored communications approach.
• Excelled at troubleshooting website issues and incident research.