Barnes & Noble College
Assistant Web Desk Supervisor
January 2011 — Present
• Fill textbooks orders with accuracy and within short deadlines.
• Provide courteous and accommodating customer service.
• Resolve customer issues efficiently.
• Work directly with professors to coordinate their textbook orders each semester.
• Work with various publishing companies to order textbooks and e-books, check pricing and availability, check order status, and to request permission for returns.
• Receive new inventory and perform periodic inventory counts and reconciliation.