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Anna Beraza

Anna Beraza

Norman

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Robinsons Repurposed

Retail Manager

Supervised team of 8 employees while developing and managing customer relations to maximize service satisfaction, promote goodwill, and generate repeat/referral business that contributed to sales growth. Proficient one-on-one sales with customers, including bartering with customers about prices in order to make sales. Trained new employees on computer software and general sales tactics, created employee schedules, assisted owner with online marketing via Craigslist, EBay, FaceBook, etc. and performed other general office duties. Motivated staff to achieve performance goals and ensure productive department operations. Organized monthly store wide events to network with neighboring businesses and spread positive word of mouth. Controlled strained negative customer communications by producing ways to satisfy the customer and leave a positive business outlook. Doubled monthly sales by incorporating new ideas, marketing, and sales tactics. Maintained positive work environment with my team of employees and enjoyed talking with customers and getting to know them.

Career medium 02
Career
Career medium 04

UPS

UPS Drivers Assistant

Brought in on a temporary basis to input package inventory precisely into a handheld computer in a timely manner while working together as a team with my driver to accurately organize packages into area categories for fast, efficient work. This was a fun job where I had the opportunity to meet and greet the general public at their front door,while delivering packages, which made each opportunity very unique and enlightening. This job really helped in tweaking my social skills, in that I had to drive around with a total stranger for hours and find ways to get to know him in a professional manner, which also turned into a great relationship and business network connection. I came away with a greater appreciation for the whole UPS business.

Career

Beautiful Day Images

Business Assistant/Consultant

Handled invoicing and billing functions for this "up and coming" photography company while serving as a contact for customer inquiries and requests. Capably addressed customer inquiries through email and phone calls, providing prompt response to all issues and concerns. Met with potential clients to engage them in the sale of various elite photography product packages. Through this experience I learned a little more about reading people and learning their emotional triggers that can contribute to making a sale. Organized and filed client package/financial information. Kept working knowledge of competing photography businesses in order to update website and blogs to give potential customers constant, updated information. I came away from this with the knowledge of just how important time management is and more ideas of how to get your money to work for you.

Career medium 05
Career
Career medium 01

Massengale Eye Care

Receptionist/Medical Assistant

Became proficient at multi-tasking in very busy medical office environment. Communicated with patients through answering phones, while checking patients in and out on computer and constantly calling insurance companies to confirm patient information at the same time. I learned to work fast and efficiently in this environment by incorporating organized time management skills to keep the office running smoothly at maximum capacity. Expertly created and filed patient charts. Also performed partial patient exams with optical medical equipment. I learned how to make patients comfortable in uncomfortable procedure environments in order for them to enjoy a positive medical experience and to incorporate positive word of mouth for future business.

Career

University of Oklahoma / Bachelors Degree

Multidisciplinary Studies, Sociology/Psychology

Hershey's Chocolate Company

Retail Sales Merchandiser

Managed 150 plus convenient stores. Built up inventory and won awards for meeting yearly business contract sales in my area. Spoke with managers daily and did everything from inputting business data into a handheld computer to building shippers and end caps for inventory placements. Learned the needs of each of my stores by building relationships with each store manager and getting a lot of repeat business. Worked mainly by myself, but had a team of 3 others working in different areas that I always coordinated with and bounced ideas off of when I needed a different perspective. They were a great team to work with in the business.