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Ann-Marie Gates

Ann-Marie Gates

iOS Technical Advisor

Apple, Inc

iOS Technical Advisor at Apple

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Apple, Inc

iOS Technical Advisor

Provide first-level technical support for millions of customers carrying Apple products. Troubleshoot hardware, software and connectivity issues for iOS devices. Challenged to provide timely resolutions to support users.

Career medium 05
Career
Career medium 02

T-Mobile, USA

Retail Sales Associate

Cultivated, developed and executed strategies focused on maintaining existing relationships and attract new customers. Keep abreast of new and emerging products and informed of new services.
Consistently achieving 100% of sales quota or sales objectives.
Maximized sales by building key relationships, which lead to an increase in sales.
Generated significant sales increases through personal service and a commitment to customer satisfaction.

Career

Verizon Wireless

Retail Sales Consultant

Partnered with a high-performing sales staff to provided quality customer service. Served as a data expert; interfaced with the clients designated program administrators to provide product and service solutions to meet individual customer needs. Assisted customers with billing and expense management, as well as post sale customer education on wireless service and equipment, issue resolution and technical troubleshooting.


Increased the number of customers through effective presentation and persuading skills.
Exceeded service and sales objectives by matching wireless and data solutions with individuals hitting 150% of quota higher on a monthly basis
Created and lead in store data workshops for customers, to help reduce returns.
Improved in store moral by creating initiatives that focused on healthy competition between employees

Career medium 03
Career
Career medium 03

Verizon Wireless

Retail Customer Support

Customer Service Representative 2009-2010
Responded to billing inquiries, assisted in technical troubleshooting and performed rate plan analysis. Provided friendly and professional customer service while answering over 40 inbound calls per day and seeing over 20 face to face.
Received several "Customer Service Representative of the Month" Awards
Provided training to newly acquired markets during Alltel merger

Career

East Tennessee State University

MA, Kinesiology and Sport Studies

East Tennessee State University

BS, Mass Communications