Retail Sales Consultant
January 2009 — May 2011
Partnered with a high-performing sales staff to provided quality customer service. Served as a data expert; interfaced with the clients designated program administrators to provide product and service solutions to meet individual customer needs. Assisted customers with billing and expense management, as well as post sale customer education on wireless service and equipment, issue resolution and technical troubleshooting.
Increased the number of customers through effective presentation and persuading skills.
Exceeded service and sales objectives by matching wireless and data solutions with individuals hitting 150% of quota higher on a monthly basis
Created and lead in store data workshops for customers, to help reduce returns.
Improved in store moral by creating initiatives that focused on healthy competition between employees