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Ann Hsueh

Ann Hsueh

EBSG Manager, EPMO Enterprise Group Portfolio Delivery Oversight

HCSC | Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas

EBSG Manager at Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas


HCSC | Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas

EBSG Manager, EPMO Enterprise Group Portfolio Delivery Oversight

HCSC is the largest customer-owned health insurer with 14 million members the United States and fourth largest overall, operating through its Blue Cross and Blue Shield® Plans in Illinois, Montana, New Mexico, Oklahoma and Texas.

Product Implementation Program Portfolio Manager with responsibility to coordinate across business and ITG stakeholders to bring transparency, structure, organization and consistency to 2015 and 2016 product delivery. Provides leadership communication and guidance for requirements planning and implementation efforts through the EPMO.

Career medium 05
Career medium 05

Navigant Consulting

Senior Consultant

• Expertise in Performance Improvement and Operations Strategy and Management for healthcare providers
• Project manager for clients with identified revenue cycle and performance improvement savings of $5M to $20M
• Expertise in Human Capital Reduction and Opportunity savings, Length of Stay and Patient Throughput Hospital Data
Analyses, and Supply Chain Pharmacy Opportunity Analyses


West Monroe Partners

Healthcare Payer Consulting Manager

• Expertise in Program and Project Management for small to large scale programs, multiple workstreams
• RFP Response, Development and Q/A, Client engagement management, value add opportunity recognition
• Cross Practice Collaboration and Knowledge Share Lead
• Business Process Improvement and Re-design implementation

HCSC (Health Care Services Corporation)
• Program Manager for Multi-State IT Solution Implementation
• IT Project work stream management (35+ FTEs)
• Solution Design and Equipment Procurement Process Management
• HCSC Corporate Policy review, adherence, and compliance facilitation
• Telecom Service Vendor Management
• Process Development for Inventory and Database Management

Walmart Global: China - Shenzhen & Baoan Districts
• Project Manager for Retail Customer Sales Front End Process Improvement and development of Operational Standards
• Develop current state retail environment process flows and identified opportunities for labor efficiency improvements

• Business Transformation Program Management, Program Advisory and Project Management
• Claims Processing system replacement execution and delivery for Commercial and Government lines of business
• Program Execution in areas such as Requirements, Reporting, Client-Setup, and Extracts/Interfaces
• Develop Corporate Communications
• Program and Work stream Knowledge Transfer Planning, Execution and Management

Business Transformation Program Management and Execution to support delivery of a new claims processing system replacement for Commercial and Government lines of business.

Career medium 05
Career medium 04

Thomson Reuters

Client Services Manager

• Focus employee on wellness initiatives, plan design, and program cost savings that produce ROI strategies
• Manage financial and business objectives totaling over $5M in contract revenue and renewals. Budgeting for expenses, margin and accounts receivable targets, identify opportunities, propose and sell value-add projects totaling over $1M annually
• Project manage 8 clients to review criteria and apply for government ERRP (Early Retiree Reinsurance Program)
• Manage a team of analysts and data managers to provide consulting services around healthcare waste and cost reduction strategies
• Manage customer expectations and ensure efficient integration with consulting and service delivery capabilities/priorities, including project management and implementation oversight
• Manage and monitor client satisfaction, recommending appropriate solutions, strategies and operational initiatives to continuously demonstrate service value



Academic Medical Center Account Manager

• Manage client operations, and facilitate strategic and operational business intelligence planning
• Account contact for 21 leading academic medical centers in the United States totaling over $2 million in membership/consulting engagement contracts.
• Key Clients: Partners Healthcare System, Duke University, Johns Hopkins Health System, Mount Sinai Hospital, New York Presbyterian, Northwestern Memorial Hospital , University of Alabama, UCLA, Rush University
• Develop and execute account-specific business plans, present membership services and healthcare intelligence products
• Drive sales opportunities through consulting engagements for service line development, critical care strategies, implementing clinical intervention platforms, hospital design/development, and executive leadership education.

Career medium 01

University of Michigan

Bachelor of Science (BS), Pre-Medicine/Pre-Medical Studies, Bio-Psychology: Brain, Behavior and Cognitive Sciences

University of Michigan

Master of Public Health (MPH), Master of Health Services Administration (MHSA)