System Integration Sr. Advisor
December 2013 — Present
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System Integration Sr. Advisor at Dell
Providing customer with remote support regarding Communication Manager S87xx Media Server with ESS, G650 Gateways, Call management System (CMS), Modular Messaging and Witness/Verint Recording Solution Troubleshooting Avaya/Verint, Avaya/Witness, Avaya/Blue Pumpkin technologies
Understanding of Call Centers; ability to edit vectors to adjust Call Center productivity
Working with the engineering group in designing, planning, layout, and configuration of Avaya communication Systems and services
Managing Cisco VOIP MAC's for Large Enterprises
Planning, executing and commissioning systems for AGCL customers with Proficiency in installation, maintenance and Up gradation of Avaya communication systems including TDM based technologies and converged IP technologies
Installation and Up Gradation hands on Experience of S88xx, S87xx, S8500, S8300 Media Servers; G650, G600, G450, G430, G350 and G700 Media Gateways. Installation and Administration Experience of Call Management System (CMS) R14 and R15, Installing, Configuring and troubleshooting Avaya Application Enablement Services (AES) server.
Proficient in Installing and Designing Call Center Basic, Elite and Advocate
Excellent Knowledge of Avaya Adjuncts like Intuity AUDIX LX, Modular Messaging and Avaya Voice Portal.
Administering and Installing NICE Recording Solutions Version 8.9, NICE Perform 3.and NP 3.1
Meeting the Project completion deadlines in time for the Revenue Recognition of the Project thereby contributing towards the financial targets of the team. Worked with Project Managers to develop project plans and timelines, assisted in tracking milestones, supporting escalations and availability to supply job status in project meetings
Accompanied the Project Manager for Data Capture Meetings, handling the project independently. Determining customer's objectives for their contact center, Defining the planned contact center configuration in support of the Call Center's objectives. Identifying the Avaya Call Center requirements and identifying the information-gathering process used to design a successful Call Center.