Bessemer Housing Authority
Customer Service Coordinator and Asst Property Manager
August 2009 — Present
Work closely with the Family Self Suffiency Program Coordinator to assit program participants to assess their skillsets, review or design resumes. Educate participants to the interview process with role playing and mock interviews. Teach program participants how to utlilize social media techniques to network and perform effective job searchs.
Worked on Housing Authority property site as Assistant Property Manager assisting in the daily operation to achieve goals in various aspects of property management including but not limited to resident relations, all administrative duties via Microsoft and Accounting software SACS.
Provide excellent customer service to all residents by communicating with residents providing them with building and property rules and procedures and general building updates.
Contribute to team effort – by assisting in any other office duties with my capabilities as requested by management.
Interacting and communicating effectively with site personnel. Processing maintenance work orders via a work order module called SACS
Accounts receivable duties posting tenant rent payment via SACS accounting system.
Utilization of the internet to stay updated on and locate social service resources to sustain low income residents and applicants.