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Anita Lewis

Anita Lewis


JobClub7300 - Creator

Birmingham, Alabama





Bessemer Housing Authority

Customer Service Coordinator and Asst Property Manager

 Work closely with the Family Self Suffiency Program Coordinator to assit program participants to assess their skillsets, review or design resumes. Educate participants to the interview process with role playing and mock interviews. Teach program participants how to utlilize social media techniques to network and perform effective job searchs.
 Worked on Housing Authority property site as Assistant Property Manager assisting in the daily operation to achieve goals in various aspects of property management including but not limited to resident relations, all administrative duties via Microsoft and Accounting software SACS.
 Provide excellent customer service to all residents by communicating with residents providing them with building and property rules and procedures and general building updates.
 Contribute to team effort – by assisting in any other office duties with my capabilities as requested by management.
 Interacting and communicating effectively with site personnel. Processing maintenance work orders via a work order module called SACS
 Accounts receivable duties posting tenant rent payment via SACS accounting system.
 Utilization of the internet to stay updated on and locate social service resources to sustain low income residents and applicants.

Career medium 05
Career medium 06



Write and design resumes, career coaching in social media, interviewing, job searching and salary negotiation. Knowledge of Google and it's applications. Social Media Management (LinkedIn, Facebook, Twitter, Google+, Pinterest, YouTube.



Service Coordinator/Assit Property Mgr

JobClub7300 - Creator


Cox & Reyolds, LLC

Legal Assistant

 Interviewed new clients to set up the appeal process for their social security disability.
 Filed appeals with the Office of Disability and Adjudication Review
 Collected medical evidence to help senior attorney prepare for hearings
 Scheduled hearing dates with the hearing office of Social security

Career medium 06
Career medium 02

International Expeditions

Assistant Destination Manager

 The Assistant Destination Manager provides focused and tenacious oversight of assigned products to assure excellent customer experience on the tour. The assistant destination manager needs to be knowledgeable about the tours being managed, implement changes for improvement, and stay abreast of new developments at the destinations for which he/she is responsible.

 The Assistant Destination Manager works closely with the Destination Manager, marketing and sales, communicating the selling points of the tour and being sure it is accurately described in all promotional material and in guest documents. Excellent people skills are needed for working with vendors around the world, with employees throughout the company, and with customers. This position is multidisciplinary and requires business management and experience managing multiple projects to:

 Deliver accurate costs and terms to accounting.
 Request and maintain hotel/ship space as per tour requirements & monitor blocks for cancellations.
 Recommend cancellation of departures or consolidation of departures at 120 days before departure date.
 Reviewed market trends, client evaluations and new product offerings from vendors to provide product appropriate for International Expeditions brand.
 Supported sales managers with urgent information in order to conclude a sale.
 Work with sales managers, air coordinators, and documents manager to ensure accurate information is being provided in a timely manner to the travel agent, group, or direct traveler.
 Finalized each departure, making sure the vendor has correct information needed.
 Back up sales on phones when necessary (One such call resulted in a $300,000 contract with the World Health Organization).
 Travel to destinations in order to promote tourism
 Respond to product complaints with vendors within 24 hours upon becoming aware of complaint,
and work to resolve consumer complaints within seven days of complaint notification.



Staffing/Training Specialist

Successfully achieved staffing objectives by recruiting and evaluating job candidates, then providing managers and customers with qualified candidates.
Troubleshoot to resolve problems of customers and temporary employees.
Determined applicant qualifications by interviewing applicants; analyzing responses; verifying references.
Built applicant sources by researching and contacting community services, colleges, employment agencies, internet sites; providing organization information, opportunities, and benefits; making presentations; maintaining rapport with clients, customers and vendors.
Evaluate applicants by discussing job requirements and applicant qualifications; interviewing applicants on consistent set of qualifications.
Avoid legal challenges by understanding current legislation; enforcing regulations with managers; recommending new procedures.

Career medium 01
Career medium 04

TGS Harvard

Administrative Assistant

 Communicate and liaise with Tenants on behalf of Building Operators, Maintenance supervisors and the Property Manager.
 Coordinated and scheduled maintenance requests.
 Account Payable, created and coordinated purchase orders with facility maintenance engineer.
 Maintain Tenant database with various information, ensuring complete updates twice a year.


Countrywide Home Loans

Workout Negotiator

 Analyze and negotiate workout transactions on defaulted mortgage loans on behalf of borrowers
with external lenders, investors, real estate agents, attorneys, and other representatives.

Career medium 02
Career medium 04

American Airlines

Customer Service Manager/Sr Planner and Scheduler

Customer Service Manager, American 11/ 00 – 09/ 01
Provide quality service and achieve superior customer satisfaction through operation coordination including scheduling, hiring, training, and inventory. Provided front line response to airline employees.
Evaluate team performance through corporate quality control measurements, such as observations, customer complaints and compliments.
Administer company policy and procedures in conjunction various labor agreements.
Monitor lost time and administer the attendance control policy
Ensure compliance with AA Safety, FAA and other government agencies.
Coach and counsel personnel and provide guidance to team on customer service, performance or other highly sensitive issues. Conduct investigations and boards of inquiry.

Senior Crew Planner/Logistical Coordinator, 01/93-11/00
Award monthly assignments for a large international base of 1800 flight attendants.
Make base visits to conduct question and answer sessions, give presentations .
Provide support to Employee Relations on contractual issues involving Flight Attendant Planning.
Maintain accurate computerized records of flight attendant training, vacations, and leaves of absence.
Scheduled availability for reserve, replacements, and relief crew members.

Crew Scheduler / Level I/II Managerial Specialist 1988-1993
As a scheduling expert at System Operation Center the nerve center of the airline; helped staff aircraft with highly qualified pilots and flight service crews especially during unplanned operational events such as those presented by hurricanes, winter storms, ice storms and severe summer weather conditions.
 Monitored originating flight crew sign-ins prior to departure and covered all last minute open trips according to the bylaws of pilot and flight attendant labor relations agreements.
High volume work performed in an extremely fast paced environment.

Reservation Sales Agent, 2/18/1987-6/10/1988


Birmingham-Southern College

Business Admnistration

University of Phoenix - Irving TX campus

Business Administration and Management, General

Ramsay High School

Birmingham–Southern College

Business Administration