Salt Mobile SA
Customer Service Design & Process Transformation
March 2015 — Present
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• Highly regarded business transformation professional with expert knowledge and international experience (Asia, US, Middle East) in lean six sigma, process maturity modeling, process re-engineering and optimization of large scale complex projects. • Business Process & Customer Experience expertise with 16 + years ...
You are what you eat -- and you definitely are whom you associate with. (Like Jim Rohn says, “You are the average of the five people you spend the most time with.”) The people closest to you make...
Resources Global Professionals (RGP) is a global, listed consulting firm that pioneered the concept
Consulting: From the inside out (www.rgp.com). Today, 2,900 experienced consultants in 70+ offices help our clients to manage and deliver projects and change initiatives across Finance, Information Management, Risk & Compliance, Supply Chain and Human Capital. Our client base includes 86 of the Fortune 100 and over half of the Fortune Global 500. RGP work with accomplished professionals carefully selected through a 5 step selection process.
□ Handling business transformation projects in customer acquisition, retention and service. Analyzing existing situation, business & process maturity modeling, benchmarking with industry standards, redesigning process to reach optimization & continuous improvements ( Lean Six sigma, kaizen)
Customer Value Creation through BPM and Six sigma Expertise