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Angie Timmons-Hanselka

Angie Timmons-Hanselka

Content Delivery Manager

ASK Staffing - major telecom end client

Dallas/Fort Worth Area, us

I am a dilligent, hard-working and thorough writer with a background in news and technical writing. My goal is to be an efficient and trustworthy member of any team, with an eye toward collaborating with technical staff and other writers.

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ASK Staffing - major telecom end client

Content Delivery Manager

Implement and manage content following extensive review of Content Requirement Documents, content matrices, and requirements.
Audit the work of other implementers.
Since January 2015, served as content implementation team’s defect manager; triage, research, and assign out the team’s defects.
Liaise on behalf of CI team to collaborate and cross-train with other business units.
Track team’s defects in Excel trackers.
Conducted extensive overhaul of team’s defect wiki, updating it to include step-by-step guides, training materials and other documentation.
Train new employees on defect management and content implementation; conduct periodic refreshers.
Began defect news blog to quickly disseminate information to the team.
Regularly serve as team’s primary POC during major content releases and holidays.
Solely handled team’s transition from QC to TDP (new defect software), including gaining access and conducting training sessions.

DFW Humane Society

Volunteer

Customer Service, fund-raising, one-on-one interaction with dogs and cats, community outreach