Receptionist/Call Center/Medical Assistance
November 2003 — November 2011
Assisted voters with questions regarding their voters information, Communicated information clearly and accurately, Committed to the assistance and support of others while maintaining a cheerful and helpful attitude, Assisted customers with inquiries and provided all voters information
● Maintained medical records, thorough and accurate in completion of reports and patient documentation inputting ICD 9 code into computer data base for Insurance verification, Approved patients testing and services according to insurances coverage, Interacted with Doctors on patients heath and reason for service rendered, Performed initial assessments, charting, and ordering of lab work and/or x-rays as necessary. Maintained medical records in completion of reports and patient documentation, Worked with physicians and residents to treat outpatient patients, Instructed patients in proper care and helped individuals take steps to improve or maintain their health.