Close Close Preview

Your amazing online presence is right this way.

Create your profile
Capture who you are, what you do, and where you're going. All in one place.

Angela Villarreal

Angela Villarreal

Beta Specialist (Canary)

Trusource Labs

Austin, Texas Area, us

3 years technical support experience. 2 years software testing experience. Specific experience in the fields of payment processing, Wi-Fi network and router support, smart home products, mobile app support, IP cameras, and MMO video game testing.

Message
MENU ☰

Trusource Labs

Beta Specialist (Canary)

• Provided technical support and served as point of contact for external beta testers in hardware and mobile app beta program.

• Wrote test missions and surveys for external testers based on needs of design and development team.

• Tracked and reported on top issues, feedback and feature requests from external beta testers.

• Moderated and provided support on private and public community forums for both external beta testers and normal customer base.

• Proactive outreach to new customers with a focus on driving positive reviews and gathering early feedback.

• Provided advanced troubleshooting support for escalations and upper level customer issues.