Beta Specialist (Canary)
July 2016 — Present
• Provided technical support and served as point of contact for external beta testers in hardware and mobile app beta program.
• Wrote test missions and surveys for external testers based on needs of design and development team.
• Tracked and reported on top issues, feedback and feature requests from external beta testers.
• Moderated and provided support on private and public community forums for both external beta testers and normal customer base.
• Proactive outreach to new customers with a focus on driving positive reviews and gathering early feedback.
• Provided advanced troubleshooting support for escalations and upper level customer issues.