Assistant Store Manager
October 2012 — Present
Manage overall daily operations within store including implementing policies and objectives
Serve as first line escalation manager for customer problem resolution
Ensure teller operational standards are completed in accordance with company policy
Assist in management of monthly and quarterly audits
Recognize need to be influential to both Employees and Customers to create positive outcome for store
Coach team members on identifying sales opportunities and referring Customers to appropriate business partners
Proactively lead, manage, motivate and coach employees to produce desired sales results while exceeding customer service metrics
Lead with passion in order to ensure legendary customer experiences
Attract and retain diverse talent and provides leadership and mentoring to employees
Provide regional support when necessary including assisting with staffing or onboarding new associates
Assist in the initial setup of newest locations prior to their Grand Opening by providing support to new employees, and by utilizing store layout plans to ensure store is Customer ready
I am an active member of the RI region's Women in Leadership committee, a subdivision of TD's Diversity Council. Consisting of about 10 women in the region, we use this as a platform to promote females in a leadership capacity, foster employee engagement, and utilize each other as peer-to-peer mentors. In the past, we have participated in events within the community to enhance our brand and encourage career growth amongst women outside of the bank.
I have also participated regionally in presenting CWI metrics, ideas, and overall WOW! to new employees bi-annually. As part of a two hour presentation, we offer an inside look to TD's culture and give advice on how to deliver our promise to provide our Customers with legendary service.