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Angela Lopez, MBA, PMP, CSM

Angela Lopez, MBA, PMP, CSM

North America Software Enablement Program Manager


Chicago, IL

North America Software Enablement Program Manager at IBM






North America Software Enablement Program Manager

Establish the strategic development and delivery of results driven Enablement to 2 North American Brand Sales and Technical Sales Teams.

Develop programs by collaborating with matrix organizations across IBM to understand the needs and desired outcomes and to ensure the program objectives align with key business strategies.Overseeing the creation of a curriculum that will address the needs of first-level, second-level, general managers, and executive leaders including individual contributors and people managers.

Establishing learning objectives and designing the program in partnership with internal and external vendor(s), then project-manage vendor(s) who will design and deliver program.

Collaborate with other corporate wide enablement teams to maintain standardized efforts to ensure best practices are being used in conjunction with the enterprise.

Proactively researching new methods of delivery, usage of technology, etc., to provide learning solutions and support to employee as needed;

* Diagnosis skills - translating organizational needs into development curriculum
* Adult education theory
* Strategic Planning
* Leadership Theory
* Corporate Systems, policies and practices
* Succession Planning, people planning & performance management
* Knowledge of Corporation's structure, culture, strategies, technologies and systems
* Management/Leadership Development
* Curriculum Development
* Program Development
* Program Delivery
* Vendor/Internal Resource Management

Career medium 04
Career medium 01



Creatively designed solution to integrate and customize open source packages to create business functional solutions to improve business processes and give ability to provide improved customer experience.

Created and executed Software User Events to include supporting communication platforms to execute socialization and messaging to members/customers.

Devised and supported startup strategy and application design.

Projects include: CMS portal, Ticketing System, ERP, Document Mgmt,Service Operations Management, and Custom Workflow to improve business processes and competitive service provider advantage, startup application development, User Conference events, User Group startup & execution/support.




Rebranded the XP (Xtreme Programmer) User Group to modernize and effectively advocate, support, and teach the technology community of Columbus, OH about agile software development.

Led, organized, and harnessed the communities foremost thought leaders and resources, and devised an effective sponsor process that truly matched the needs of the leading technology businesses while servicing the community needs simultaneously.

Membership growth from approximately 175 to > 1000.

Aligned with other organizations to come together and support a common goal to support thereby creating an effective cross promotional grassroots PR/Marketing for the organization. This supported an average monthly attendance of approximately 40 people, max attendance 175. During XP days, this organization was seeing 20 attendees MAX! All this accomplished with a $0 budget!

Designed multiple learning delivery mechanisms to effectively teach agile software development: Role Play, Interactive Panels, Case Studies, Authors, Coaching, Games, Discussion, and Presentations.

Represented agileLUNCHBOX in the community at large, evangelizing and advocating the benefits of agility in software development.

Career medium 02
Career medium 02


Client Technical Specialist, Rational Software

• Developed consultative relationships with clients, utilizing knowledge of client's business and technical requirements to support key accounts representing over $5mil+ in product revenue.
• Led implementation and software deployment efforts by pro-actively identifying and address the client's perceived technical inhibitors to ensure the proposed solution brings maximum benefit to the client. Minimizing risk to accelerate the sales cycle, by creating Strategic Roadmaps, Readiness Plans, Technical Accelerators, and Delivery Assessments.
• Proactively identified over $2mil + in new opportunity that leverage innovative IBM strategies and technologies to drive client business value by leveraging client relationships
• Collaborated with IBM sellers, client teams, and client architects to create and present the technical benefits of proposed solutions in an appropriate business context that will resonate with key client decision makers and assure that the solution designs are feasible in the client's technical environment.
• Assumed the role of the technical focal point during internal IBM sales team meetings, contributing experiences and innovative technical approaches to solve the client's problems.
• Collaborated with clients and IBM team(s) to create best practices, tools and process based on experience to deliver innovative solutions to clients and develop IBM collateral to address client and/or industry needs.
• Created product workshops, custom demonstrations, Proofs of Technology (PoT) to address client's business challenges where applicable using Rational tooling to solve problems. Leading event logistics and event attendance by driving promotions through all channels internally and externally.
• Recognized as Subject Matter Expert (SME) or Team Lead in Requirements Management and Agile Methodologies by representing and evangelizing IBM and IBM Rational brand in the local technical community


Quick Solutions


Using Kanban Methodology and Team Foundation Server (Virtual Kanban) elicited and managed requirements backlog, process, and testing.

Create Industry Expertise around capabilities for improved account management practice.

Consulting Program Manager for gridSMART at American Electric Power.

Career medium 01
Career medium 06

Quick Solutions

Consultant -gridSMART Program Controller AEP

• Supported and documented program meetings including: IT Steering Committee, Program Manager, Business Systems Analysts, Technical Team and Business Sponsor
• Maintained resource plan for all projects in flight and upcoming projects
• Created Program Charter, which defined overall gridSMART IT program strategy, processes, deliverables, and roles and responsibilities umbrella over required SDLC processes and program phased rollout
• Conducted status reporting by designing and updating program roadmap to identify all program activities/key milestones, as well as, milestone and key deliverables tracking, and for compliance by various territory regulation
• Performed knowledge and information management through innovative Sharepoint site designs and processes. Defined best practice for requirements reuse for gridSMART
• Created and maintained detailed budget of over $100mil: forecasting and tracking monthly for Business Unit, IT, Capital, Operations and Maintenance cost tracking. Maintained project budget forecasting tool
• Designed and documented Advanced Meter Infrastructure application governance and business management processes
• Designed reusable repository for requirements and solution components for gridSMART


Quick Solutions

BA/Documentation Specialist - Resource Interactive

- Review User Stories and design wireframes in Visio to meet basic User Interface requirements
- Document User Interface acceptance criteria pre-creative design

Career medium 01

Quick Solutions

Agile Business Anlayst/QA/Tester - ECOT

• Maintaining flow of development by managing virtual and physical Kanban board to balance workload and requirements traceability.
• Managed Just-In-Time process to advance features through agile project stages from user story to feature breakdown and through development, to testing and client demo. Identifying and repairing bottlenecks in development process to minimize costs throughout the lifecycle.
• Managing client expectations to continuously reprioritize features to reduce risk of scope creep and budget overruns.
• Planned and facilitated Joint Requirements Planning sessions with technical and creative types to define and reengineer business processes to create efficient solutions for immediate business needs and consideration for future business needs that add value to business.
• Bridging the gap between the technical and creative teams to align with business goals to craft win-win solutions.
• Prototyping by creating wireframes in Balsamiq, to elicit validation and acceptance criteria.
• Achieve knowledge and information collaboration through maintaining documentation between client and project team on Sharepoint and Microsoft Visual Studio.
• Strategically design and execute test plans including full test cases for features, workflows involving multiple actors, role based test scripts, and user acceptance testing.



Account Manager, PMP

• Responsible for eliciting business requirements, analyzing and communicating/validating optimal web-based toolset configuration that efficiently mapped business processes for Real Estate, Design, and Construction departments over a portfolio of clients in Retail/Restaurant Fortune 500.
• Organized, maintained, and documented meeting minutes, scope changes, system configuration/solutions requests, status reports, hindsight/closeout and track KPIs.
• Created innovative training plans that accurately trained users based on customized roles/responsibilities in the system.
• Performed Technical Account Management, understanding business problems and opportunities in context of the requirements and recommending solutions that enabled clients to achieve goals whether through new enhancements or new toolsets.
• Initiated and developed Innovation Management System – “Expesite Voice of the Customer” to visibly document client suggestions and ‘wish lists’ for product development and enhancements and responded with realistic product improvements.

• Created and led Associate Advisory Committee. This allowed visibility for senior leadership to create internal policy improvement to balance employee demands and satisfaction.
• Repositioned and defined departmental service offering and service revenue structure to increase service-based revenue.
• Administered an internal training program to establish a baseline of shared knowledge for new service processes and PM tools to use for managing clients.
• Collaborated in creating and defining metrics to utilize CRM database for Account Management with existing NetSuite toolsets.

Career medium 04
Career medium 04

Dominion Homes

Sales Representative

Consulted with potential home buyers to foster sales and client satisfaction through sharing extensive knowledge to the consumer on the building process, quality of materials, defining expectations for the purchasing process, finance consulting, and closing
• Maintained data base and communication log of all potential buyer traffic to the community as well as current customers from point-of-sale to closing.
• Controlled Work In Progress (On-time Schedules, Walk-throughs, Client Satisfaction) community care, and maintenance. Reporting all updates to internal IT system.
• Initiated, Planned, and Executed Inventory New Home Build Homes that effectively drew buyers to the community by effectively researching market and community trends in pricing, features, and location in the community.
• Created strategic business partners with Real Estate professionals to build a referral network and joint marketing campaigns.


Time Warner Cable Business Class

Account Executive

Consulted with Top IT, MIS, and Telecommunication Executives to accurately assess Systems and Network integration with the Time Warner Network. Increased New Annual revenue by $150K as well as performed maintenance, updates, trouble shooting, retention, and reassessment of current accounts with total annual revenue of $1.2 million.

•Landed the top account Q1-05, with record breaking annual revenue by effectively developing relations, navigating ROI models and negotiating the addition and pricing of multiple services.
•Increased brand awareness by frequently representing TW in the business community through involvement through trade and commercial events/organizations.
•Independently compiled data base of opportunity through conducting research and utilizing various data bases/sources to compare network capabilities with the locality of Fiber Feeds.
•Coordinated marketing strategies with Marketing Department to budget and launch campaigns to successfully generate new business.

Career medium 06

Marketing and Promotional Consultant

Freelance Consultant

Promotional Model
Trade Show Model
Event Field Manager
Brand Ambassador
Event Coordinator

Keller Graduate School of Management at DeVry

MBA, Business and Information Systems

The Ohio State University - The Max M. Fisher College of Business

BS Business Administration, Operations Management