June 2015 — Present
Support My Macy's by driving sales and selling with focus on the Macy's customer. All activities related to presenting a clean, neat and organized shopping environment for our customers are under my direction including training, coaching and developing a team of Associates.
Drive and exceed sales goals by executing Macy's initiatives.
Review reports; implement action plans focusing on deficient areas.
Identify best sellers and key items; communicate merchandise needs to optimize the My Macy's process.
Ensure accuracy of promotional presentation; communicate advertising and sales information to Associates.
Partner with Merchandising team to plan and execute floor moves, merchandise placement and sales set-up.
Strengthen attendance and weekend hours compliance among staff.
Coach Associates to consistently deliver effective selling behaviors resulting in high customer engagement.
Review & utilize Associate Scorecards to provide recognition; develop and communicate strategies to improve results.
Observe Associates through formal observations focusing on selling behaviors; ensure Associates are providing an outstanding shopping experience to all customers.
Maintain high customer readiness standards; deliver a clean, neat and easy to shop store environment.
Ensure all Associate training is conducted on a timely basis, ensure assigned mentors engage with new hires.
Coach Associates on product knowledge by holding in-store product training with Vendor Representatives.
Engage in Macy's recognition program; reward Associates with recognition cards.
Conduct ongoing Talent Analysis of Associates and establish career progression plans for key players and positions to result in retention of best people and turnover reduction.
Address Associate concerns in a reasonable and fair manner, consistent with the values expected by the Company.
Lead team to support giving back to the local community helping create stronger, healthier places to live and work.