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Angel Smith

Angel Smith

Philadelphia, PA


Citizens Bank

Senior Operations Research Clerk

Data entry
Customer service and support
Research teller out of balances
Administrative practices and support
Respond to incoming inquires internal
Research missing loan payments, deposits
Managing databases
Using computers and other technologies to perform research spreadsheets, databases
Conducting research
Communicate with management team regarding potential fraud
Adhere to banking polices and procedures
Assigning work as needed

Career medium 01
Career medium 01

Mellon/Citizens Bank

Teller Manager

Scheduling, Supervising, Training and Developing Staff,
Maintaining Customer Service standards, greeting customers and facilitating a welcoming and customer focused environment,
Performing as paying and receiving teller in bank lobby,
Responding to customer inquiries and concerns and creating positive solutions,
Daily monitoring of CTR processing
Ordering Cash for Main Bank and Drive In,
Balancing the Currency Vault and the Coin Vault,
Daily Transmittal of Cash Advances,
Counterfeit Note Report,
Monitoring accuracy of Monetary Instrument Log (MIL),
Maintaining supplies, Organization of the teller line,
Supporting the Staff by approving/overseeing transactions as needed, assisting with balancing issues and verifications of cash outages;
Performing monthly surprise cash audits,
Monitoring and providing guidance, written disciplinary actions when necessary,
Continuously working to improve the operations of the teller line and the bank,
Working with other Lobby Personnel to ensure excellent lobby operations,
Being a positive role model for all employees,
Ensures adherence to policies and procedures concerning the Teller functions.
Supporting management.


Mellon/Citizens Bank

Bank Teller

Receive checking and savings deposits: verify cash and endorsements, receive proper identification for cash back, and issue receipts of deposit.
Examine checks deposited and determine proper funds availability based on regulation requirements and complete Hold Notices.
Process savings withdrawals.
Cash checks: verify endorsement, receive proper identification, and ensure validity.
Identify counterfeit currency.
Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies.
Cross-sell bank products and services.
Refer customers to the proper department for issues that cannot be resolved at the teller line.
Count and roll loose coins.
Issue personal money orders and cashier’s checks, accept orders and payment for U.S. Savings Bonds, and sell American Express Travelers Checks (single & multiple signer).
Accept loan payments: verify payment amount and issue receipts.
Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded.
Ensure teller station is properly supplied.
Receive FICA payments: verify deposit coupons are properly completed and checks are made payable to the “Bank”.
Accept county property tax payments.
Balance and update savings passbooks, and close accounts when requested.
Follow procedures for removing accounts for dormancy.
Balance drawer daily, including periodic batching of cashed checks.
Process cash advances, redeem U.S. Savings Bonds.
Maintain appropriate currency logs.
Follow all bank policies and procedures.

Career medium 01

Pierce College

General Studies

Attended 08/1994 - 05/1995

South Philadelphia High School

High School Diploma, Business