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Angel Gines

Angel Gines

Royal Palm Beach, FL

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Convergys

Sr Technical Support Representative - Tier II

Inbound call center 200+ calls/ shift
Educate client and set proper expectations
Identify and resolve irate customers issues/concerns as quickly as possible
Review billing and apply necessary credits using billing system ACSR
Jump into customer service call queue during call overflow
As team leader submit call resolution reports to upper management
Attend weekly meetings to present ways to reduce time on phones and be more effective

Career medium 06
Career
Career medium 06

Vector Corporation

Marketing/ Sales associate

Process orders submitted through server, walk in clientele and telephone orders
Provide excellent customer service to each client
Go above and beyond customer expectations
Educate on all products and services
Control inventory of stocks
Manage my daily agenda and schedule appointments
Follow up with clients via phone and email

Career

Full Sail University Recording Arts

Art Institute

Royal Palm Beach HS

HS Diploma