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Andy Fang

Andy Fang

Help Centre Support Specialist

Metro Vancouver (formally GVRD)

Help Centre Support Specialist at Metro Vancouver (formally GVRD)


Metro Vancouver (formally GVRD)

Help Centre Support Specialist

Provide first-level contact and problem resolution for users with hardware, software, and application issues.

Liaison between customers and technical support staff to maintain proper communication and facilitate a timely resolution.

Perform accurate and efficient logging of all issues in ticketing database.

Career medium 05
Career medium 02

Andy Fang Photography

Owner / Photographer

Responsible for the direction and execution of photography and photo related services for clients. Specialization for organizations and small-business marketing materials.




Diagnosed and troubleshooted complex mobile device hardware including iPhone, iPad, and iPod.

Provided one-on-one training sessions on hardware and software usage.

Established positive relationships with variety of end-users, providing solutions using company procedures.

Developed efficient and timely workflows through collaboration with colleagues and resources.

Created and participates in a work environment consistent with company policies and procedures.

Career medium 06
Career medium 02

Peak Publications Society

Photo Editor

Responsible for synthesis of photography and graphics required on a weekly basis through collaboration and education with editors and volunteers.

Active in the photographic community by educating and training volunteer photographers to work with current photojournalism standards.



Communications Assistant

Responsible for assisting in creation and execution of internal and external communications incentives for MedIT at UBC Faculty of Medicine.

Simon Fraser University

B.Sc., Environmental Science