A&D Engineering, Inc. (Device Manufacturer)
Service Engineering Manager (Global Program Manager)
November 2011 — Present
Managed and implemented programs/projects through different phases of product development life-cycle. Led the manufacturer and client contract negotiation activities. Collaborated with the manufacturer and production sites daily. Prepared monthly, quarterly and annual reports of customer requirements, product specifications, program/project schedule, progress report and budget constraints.
Delivered strategic technical/business presentations to the cross-functional stakeholders and senior management. Managed the performance metrics of cost, timeline, delivery on commitments, quality and customer satisfaction in order to deliver value to the stakeholders. Analyzed program plan to determine timeline/milestones, consensus, funding requirements, risks, execution plans, staffing requirements and allotment of available resources to various program phases.
Developed and implemented successful marketing campaigns, programs and events to effectively communicate positioning and messaging that differentiated the product portfolio from competitors’, created positive association of the brand and influenced the purchase of products. Managed mobile and hub based medical devices. Managed the test-automation/QA-testing programs: Hardware (medical and measurement devices) and Software (Web, App and Cloud). Waterfall/Agile Methodology and Python Programming.
Managed the departmental strategic Business Plan, Budget, Forecasting, Pricing and P&L.
Established and managed 14+ global programs.
Launched 10+ medical devices and measurement devices (NPI) to the global market, working with cross-functional teams and R&D/QA.
Increased the revenue by 21% for three consecutive years.
Managed 12+ Fortune 500 Telemedicine/Telehealth customer accounts with global operations.
Managed the product approval programs (NTEP, MDD, FDA and OIML) and obtained approvals for 30+ global devices.
Managed the service engineering department with multiple direct reports (Tech Leads and Field Engineers).